---
title: Administrator Functionality | Help
description: Learn how to manage users, groups, and other account settings through the web application.
---

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1. [Help](https://support.konexus.com/)
2. [Administrator Functionality](https://support.konexus.com/administrator-functionality)

# Administrator Functionality

 Learn how to manage users, groups, and other account settings through the web application.

## General Admin Functionality

- [Setting Up Admin Role Permissions](https://support.konexus.com/setting-up-admin-permissions)
- [SMS & Voice Minute Calculation: Understanding the Totals](https://support.konexus.com/how-sms-message-totals-are-calculated)
- [Import Files: Data Management Tool](https://support.konexus.com/import-files-with-data-management-tool)
- [Automated Imports Setup](https://support.konexus.com/automated-imports)
- [Identity Provider Management](https://support.konexus.com/identity-provider-management)

## Resources

- [Manage Administrators: Essential Guidelines](https://support.konexus.com/manage-admins)
- [Manage and Creating Roles](https://support.konexus.com/managing-and-creating-roles)
- [Profile Update Reminders: Stay Current](https://support.konexus.com/profile-update-reminders)
- [Current Admin Logins: Quick Guide](https://support.konexus.com/how-to-view-current-admin-logins)
- [Usage Report](https://support.konexus.com/usage-report)
- [Unsubscribe Report](https://support.konexus.com/unsubscribe-report)
- [Self Service Usage Reporting](https://support.konexus.com/self-service-usage-reporting)

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## Contact and Group Management (Directories)

- [New Contact & Group Management](https://support.konexus.com/contact-and-group-management)
- [Directory Management](https://support.konexus.com/directory-management-overview)
- [Contact Directory Management: Guide](https://support.konexus.com/managing-contacts-in-a-directory)
- [Group Directory Management: Guide](https://support.konexus.com/managing-groups-in-a-directory)
- [Internal Group Directory Management](https://support.konexus.com/create-and-manage-internal-groups-in-a-directory)
- [Public Group Directory Management](https://support.konexus.com/create-and-manage-public-groups-in-a-directory)

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## Settings

- [Managing Custom Alert Forms](https://support.konexus.com/managing-custom-alert-forms)
- [Custom Pronunciation Management](https://support.konexus.com/manage-custom-pronunciation)
- [Alert Default Settings: Guidelines](https://support.konexus.com/managing-alerting-defaults)
- [Social Media Account Management: Essential Guide](https://support.konexus.com/how-to-add-social-media-accounts)
- [Creating Multiple Brands in Konexus: Step-by-Step](https://support.konexus.com/how-to-create-multiple-brands-in-konexus)
- [Verifying an existing phone number for Caller ID](https://support.konexus.com/existing-phone-number-verification)

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## Creating and Managing Signup Keywords for Public Groups

- [Keyword Management: Essential Guide](https://support.konexus.com/how-to-manage-keywords)
- [SMS Keyword Opt-In Advertising: Best Practices Guide](https://support.konexus.com/opt-in-advertising-best-practices-guide)

## Switching Between Multiple Profiles

- [Switching Between Multiple Profiles (Web UI or Mobile App)](https://support.konexus.com/account-switching)

## Internal Integrations

- [Automated Weather Alert Creation: Step-by-Step Guide](https://support.konexus.com/how-to-create-automated-weather-alerts)
- [Efficiently Manage Data Through File Transfers](https://support.konexus.com/file-transfers)
- [SSO Integrations](https://support.konexus.com/sso-integrations)

## External Integrations

- [RSA Archer Business Resiliency Integration](https://support.konexus.com/rsa-archer-konexus-implementation-guide)

## Incident Pocket Guide

- [Importing Documents for Incident Guides and Plans](https://support.konexus.com/importing-incident-guides-and-plans)

## Ad Hoc - Upload a Spreadsheet to an Alert

- [Send a Message by Uploading a Spreadsheet](https://support.konexus.com/ad-hoc-messaging)

- [Frequently Asked Questions](https://support.konexus.com/frequently-asked-questions#main-content)

    - [Trouble Logging In](https://support.konexus.com/frequently-asked-questions#trouble-logging-in)
    - [Weather Alerts](https://support.konexus.com/frequently-asked-questions#weather-alerts)
    - [Konexus Supported Formats, Sizes, etc.](https://support.konexus.com/frequently-asked-questions#konexus-supported-formats-sizes-etc)
    - [Alert History Delivery Status](https://support.konexus.com/frequently-asked-questions#alert-history-delivery-status)
    - [Help: Konexus & AlertSense Support](https://support.konexus.com/frequently-asked-questions#help-konexus-alertsense-support)
    - [Upgrading to the new Platform](https://support.konexus.com/frequently-asked-questions#upgrading-to-the-new-platform)
    - [Great ShakeOut Drill](https://support.konexus.com/frequently-asked-questions#great-shakeout-drill)
    - [SMS Delivery Issues](https://support.konexus.com/frequently-asked-questions#sms-delivery-issues)
    - [Callback Number - Hiya Registration](https://support.konexus.com/frequently-asked-questions#callback-number-hiya-registration)
- [Administrator Functionality](https://support.konexus.com/administrator-functionality#main-content)

    - [General Admin Functionality](https://support.konexus.com/administrator-functionality#general-admin-functionality)
    - [Resources](https://support.konexus.com/administrator-functionality#resources)
    - [Contact and Group Management (Directories)](https://support.konexus.com/administrator-functionality#contact-and-group-management-directories)
    - [Settings](https://support.konexus.com/administrator-functionality#settings)
    - [Creating and Managing Signup Keywords for Public Groups](https://support.konexus.com/administrator-functionality#creating-and-managing-signup-keywords-for-public-groups)
    - [Switching Between Multiple Profiles](https://support.konexus.com/administrator-functionality#switching-between-multiple-profiles)
    - [Internal Integrations](https://support.konexus.com/administrator-functionality#internal-integrations)
    - [External Integrations](https://support.konexus.com/administrator-functionality#external-integrations)
    - [Incident Pocket Guide](https://support.konexus.com/administrator-functionality#incident-pocket-guide)
    - [Ad Hoc - Upload a Spreadsheet to an Alert](https://support.konexus.com/administrator-functionality#ad-hoc-upload-a-spreadsheet-to-an-alert)
- [Integrations](https://support.konexus.com/integrations#main-content)

    - [Webhook Integrations](https://support.konexus.com/integrations#webhook-integrations)
    - [Microsoft Teams Integration](https://support.konexus.com/integrations#microsoft-teams-integration)
- [Internal/Operational Communication](https://support.konexus.com/internal-operational-communication#main-content)

    - [Mobile Application](https://support.konexus.com/internal-operational-communication#mobile-application)
    - [Web Application](https://support.konexus.com/internal-operational-communication#web-application)
    - [Task Lists](https://support.konexus.com/internal-operational-communication#task-lists)
    - [Survey](https://support.konexus.com/internal-operational-communication#survey)
- [Public Communication](https://support.konexus.com/public-communication#main-content)

    - [Best Practices and Tips](https://support.konexus.com/public-communication#best-practices-and-tips)
    - [Administrative Functionality](https://support.konexus.com/public-communication#administrative-functionality)
    - [Public Subscriber Enrollment](https://support.konexus.com/public-communication#public-subscriber-enrollment)
    - [Send Public Alerts](https://support.konexus.com/public-communication#send-public-alerts)
    - [Mobile App](https://support.konexus.com/public-communication#mobile-app)
    - [National Weather Service Alerts](https://support.konexus.com/public-communication#national-weather-service-alerts)
- [IPAWS](https://support.konexus.com/ipaws#main-content)

    - [IPAWS Information](https://support.konexus.com/ipaws#ipaws-information)
    - [Password Set / Reset Process](https://support.konexus.com/ipaws#password-set-reset-process)
    - [Send Alerts](https://support.konexus.com/ipaws#send-alerts)
    - [Monthly Proficiency Testing](https://support.konexus.com/ipaws#monthly-proficiency-testing)
    - [Administrative Functionality](https://support.konexus.com/ipaws#administrative-functionality)
    - [Best Practices and Tips](https://support.konexus.com/ipaws#best-practices-and-tips)
    - [Message Creator Tool](https://support.konexus.com/ipaws#message-creator-tool)
    - [Enroll in Test Alerts](https://support.konexus.com/ipaws#enroll-in-test-alerts)
    - [IPAWS Permissioned Templates](https://support.konexus.com/ipaws#ipaws-permissioned-templates)
- [Incident Management](https://support.konexus.com/incident-management#main-content)

    - [Generic Incidents](https://support.konexus.com/incident-management#generic-incidents)
    - [Named Incidents](https://support.konexus.com/incident-management#named-incidents)
    - [Critical Event Management Dashboard](https://support.konexus.com/incident-management#critical-event-management-dashboard)
- [Release Notes](https://support.konexus.com/release-notes#main-content)

    - [2026](https://support.konexus.com/release-notes#2026)
    - [2025](https://support.konexus.com/release-notes#2025)
    - [2024](https://support.konexus.com/release-notes#2024)
    - [2023](https://support.konexus.com/release-notes#2023)
    - [2022](https://support.konexus.com/release-notes#2022)
    - [2021](https://support.konexus.com/release-notes#2021)
- [Training](https://support.konexus.com/training#main-content)

    - [New System Features](https://support.konexus.com/training#new-system-features)
    - [Training Information - Virtual](https://support.konexus.com/training#training-information-virtual)
- [Policies](https://support.konexus.com/policies)
- [AlertSense Plans](https://support.konexus.com/alertsense-plans)
- [Advanced User Management](https://support.konexus.com/advanced-user-management#main-content)

    - [Access Control for Templates, Social Media, Branding & Integrations](https://support.konexus.com/advanced-user-management#access-control-for-templates-social-media-branding-integrations)

- [Default HubSpot Blog](https://konexus-8969330.hs-sites.com/blog)

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