--- title: Changes to Weather Alert Delivery via SMS description: The way that National Weather Service messages will be delivered is changing. This is due to carriers deprecating SMTP. This article provides details and updates to the notification that was sent on 5/20/2025. --- [Skip to content](https://support.konexus.com/changes-to-weather-alert-delivery#main-content) English Show submenu for translations [Create a Support Ticket](https://support.konexus.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.konexus.com/servicehub?hsLang=en) ![Konexus Logo](https://support.konexus.com/hs-fs/hubfs/KONEXUS_LOGO_WHITEBG_small.png?width=257&height=40&name=KONEXUS_LOGO_WHITEBG_small.png) - [Knowledge Base](https://support.konexus.com/) - [View My Tickets](https://support.konexus.com/servicehub) - [Partner Forms](https://support.konexus.com/partner-submission-forms) - [Sign out](https://support.konexus.com/_hcms/mem/logout) Open main navigation Close main navigation - [Knowledge Base](https://support.konexus.com/) - [View My Tickets](https://support.konexus.com/servicehub) - [Partner Forms](https://support.konexus.com/partner-submission-forms) - [Sign out](https://support.konexus.com/_hcms/mem/logout) - English Show submenu for translations - [Create a Support Ticket](https://support.konexus.com/kb-tickets/new) - [Customer portal](https://support.konexus.com/servicehub) - Go to konexus.com Go to konexus.com Search the help articles to find what you are looking for. - There are no suggestions because the search field is empty. 1. [Help](https://support.konexus.com/?hsLang=en) 2. [Public Communication](https://support.konexus.com/public-communication?hsLang=en) 3. [National Weather Service Alerts](https://support.konexus.com/public-communication?hsLang=en#national-weather-service-alerts) # Changes to Weather Alert Delivery via SMS ## The way that National Weather Service messages will be delivered is changing. This is due to carriers deprecating SMTP. This article provides details and updates to the notification that was sent on 5/20/2025. **What’s Changing** Beginning in **mid-June 2025**, several major wireless carriers will **discontinue support for email-to-text (SMTP) message delivery**. As a result, messages sent through this method will no longer reach mobile devices. Additionally, new carrier regulations now require residents to provide **explicit opt-in consent** to continue receiving weather alerts via SMS. **How We’re Responding** Our system has historically used SMTP gateways as a cost-effective way to deliver automated weather alerts to residents who opted in. To ensure uninterrupted delivery of critical weather notifications, we are updating our system to align with the new industry standards: - **SMS Delivery for Warnings:** On June 16th the Standard Automated Weather alert offering will be upgraded to deliver National Weather Service Warnings via SMS to affected residents via the Konexus short code (38276). *(Note: If your contract includes SMS usage limits, these alerts will count towards your SMS allotment.)* - **Alternative Channels for Watches:** *Watch-level* alerts and general weather notifications will be delivered via the myAlerts app, email, and integrations with your organization’s social media accounts. - **One-Time SMS Opt-In Confirmation:** Konexus will be automatically handling the transition from SMTP Texting to SMS messaging using our short code (**38276**). This transition requires us to obtain consent through an opt-in flow to ensure compliance with Wireless Carrier requirements and the Telephone Consumer Protection Act (TCPA). - **Changes to Public Signup pages:** Public Signup pages will be updated to better communicate the new Weather Severity choices/options to residents. 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