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Frequently Asked Questions
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Great ShakeOut Drill
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Release Notes
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Help
Frequently Asked Questions
Frequently Asked Questions
Trouble Logging In
Weather Alerts
Konexus Supported Formats, Sizes, etc.
Alert History Delivery Status
Help: Konexus & AlertSense Support
Upgrading to the new Platform
Great ShakeOut Drill
SMS Delivery Issues
Administrator Functionality
General Admin Functionality
Resources
Contact and Group Management (Directories)
Settings
Creating and Managing Signup Keywords for Public Groups
Switching Between Multiple Profiles
Internal Integrations
External Integrations
Incident Pocket Guide
Integrations
Webhook Integrations
Internal/Operational Communication
Mobile Application
Web Application
Task Lists
Survey
Public Communication
Best Practices and Tips
Administrative Functionality
Public Subscriber Enrollment
Send Public Alerts
Mobile App
IPAWS
IPAWS Information
Password Set / Reset Process
Send Alerts
Monthly Proficiency Testing
Administrative Functionality
Best Practices and Tips
Message Creator Tool
Enroll in Test Alerts
IPAWS Permissioned Templates
Incident Management
Generic Incidents
Named Incidents
Critical Event Management Dashboard
Release Notes
2025
2024
2023
2022
2021
Training
New System Features
Policies
AlertSense Plans
Frequently Asked Questions
Running into an issue, need a quick solution? Check here first for frequently asked questions.
Push Notifications: Missing Alerts? Find Out Why
Creating Your Account: Step-by-Step Guide
Discover the Latest Konexus Interface!
Trouble Logging In
Forgot Password & Locked Account
Set or Reset Your Login Credentials Easily
Single Sign On Login Issues
Account Creation
Weather Alerts
What type of weather alerts can I sign up to receive?
Konexus: Weather Alert Integration vs. NWS Alerts
How are duplicate weather events handled?
SMS vs SMTP; Why am I not receiving weather alerts?
Konexus Supported Formats, Sizes, etc.
What Shapefile formats are supported for Map Layers?
Logo Images: Sizes and Guidelines
Scale Images when Sending Alerts
Alert History Delivery Status
What do the Call Status Indicators Mean?
Explanation of Email, SMS Text, and SMTP Status Definitions
How to Resubscribe Contacts Marked Unsubscribed in Alert History
Help: Konexus & AlertSense Support
Submit a Support Ticket
Upcoming Training Sessions
Upgrading to the new Platform
Explore Fresh Platform Training Videos
New Features in Our Latest Web Interface | Full List
Great ShakeOut Drill
Great ShakeOut: Earthquake Drills
SMS Delivery Issues
Enable SMS for my Phone
