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Frequently Asked Questions
Frequently Asked Questions
Trouble Logging In
Weather Alerts
Konexus Supported Formats, Sizes, etc.
Alert History Delivery Status
Help: Konexus & AlertSense Support
Upgrading to the new Platform
Great ShakeOut Drill
Administrator Functionality
General Admin Functionality
Resources
Contact and Group Management (Directories)
Settings
Creating and Managing Signup Keywords for Public Groups
Switching Between Multiple Profiles
Internal Integrations
External Integrations
Incident Pocket Guide
Integrations
Webhook Integrations
Internal/Operational Communication
Mobile Application
Web Application
Task Lists
Survey
Public Communication
Best Practices and Tips
Administrative Functionality
Public Subscriber Enrollment
Send Alerts
Mobile App
IPAWS
IPAWS Information
Password Set / Reset Process
Send Alerts
Monthly Proficiency Testing
Administrative Functionality
Best Practices and Tips
Message Creator Tool
Enroll in Test Alerts
Incident Management
Generic Incidents
Named Incidents
Critical Event Management Dashboard
Release Notes
2024
2023
2022
2021
Training
Policies
AlertSense Plans
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Help
Frequently Asked Questions
Frequently Asked Questions
Trouble Logging In
Weather Alerts
Konexus Supported Formats, Sizes, etc.
Alert History Delivery Status
Help: Konexus & AlertSense Support
Upgrading to the new Platform
Great ShakeOut Drill
Administrator Functionality
General Admin Functionality
Resources
Contact and Group Management (Directories)
Settings
Creating and Managing Signup Keywords for Public Groups
Switching Between Multiple Profiles
Internal Integrations
External Integrations
Incident Pocket Guide
Integrations
Webhook Integrations
Internal/Operational Communication
Mobile Application
Web Application
Task Lists
Survey
Public Communication
Best Practices and Tips
Administrative Functionality
Public Subscriber Enrollment
Send Alerts
Mobile App
IPAWS
IPAWS Information
Password Set / Reset Process
Send Alerts
Monthly Proficiency Testing
Administrative Functionality
Best Practices and Tips
Message Creator Tool
Enroll in Test Alerts
Incident Management
Generic Incidents
Named Incidents
Critical Event Management Dashboard
Release Notes
2024
2023
2022
2021
Training
Policies
AlertSense Plans
Frequently Asked Questions
Running into an issue, need a quick solution? Check here first for frequently asked questions.
How do I Create my Account
Push Notifications: Why Didn't I Get One?
Are You Using the Newest Konexus Interface?
Trouble Logging In
I Forgot my Password or my Account has been Locked
Set or Reset Login Credentials
Single Sign On Login Issues
Account Creation Issues
Weather Alerts
What type of weather alerts can I sign up to receive?
Konexus' Automated Weather Alert Integration vs. alerts from the NWS (SMS vs SMTP)
How are duplicate weather events handled?
SMS vs SMTP; Why am I not receiving weather alerts?
Konexus Supported Formats, Sizes, etc.
What Shapefile formats are supported for Map Layers?
Images and Sizes for Logos
Alert History Delivery Status
Email and SMS Text Status Definitions
What do the Call Status Indicators Mean?
How do I resubscribe a contact who is listed as Unsubscribed in the Alert History?
Help: Konexus & AlertSense Support
Submit a Support Ticket
Upcoming Training Sessions
Upgrading to the new Platform
List of New Features in our Newest Web Interface
New Platform Training Videos
Great ShakeOut Drill
Great ShakeOut: Earthquake Drills
