---
title: Frequently Asked Questions | Help
description: Running into an issue, need a quick solution? Check here first for frequently asked questions.
---

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1. [Help](https://support.konexus.com/)
2. [Frequently Asked Questions](https://support.konexus.com/frequently-asked-questions)

# Frequently Asked Questions

 Running into an issue, need a quick solution? Check here first for frequently asked questions.

- [Discover the Latest Konexus Interface!](https://support.konexus.com/new-konexus-interface)
- [X (Twitter) Message Validation](https://support.konexus.com/twitter-message-validation)
- [Push Notifications: Missing Alerts? Find Out Why](https://support.konexus.com/push-notifications-why-didnt-i-get-one)
- [Creating Your Account: Step-by-Step Guide](https://support.konexus.com/how-do-i-create-my-account)

## Trouble Logging In

- [Using Single Sign-On (SSO) with Multi-Factor Authentication](https://support.konexus.com/sso-and-mfa)
- [Setting Up MFA (Multi-Factor Authentication)](https://support.konexus.com/setting-up-mfa)
- [Managing MFA Settings](https://support.konexus.com/managing-mfa-settings)
- [MFA Recovery Codes](https://support.konexus.com/mfa-recovery-codes)
- [Single Sign On Login Issues](https://support.konexus.com/single-sign-on-login-issues)
- [Account Creation](https://support.konexus.com/account-creation-issues)
- [Forgot Password & Locked Account](https://support.konexus.com/common-login-issues)
- [Set or Reset Your Login Credentials Easily](https://support.konexus.com/how-can-i-reset-my-password)

See less ▼

## Weather Alerts

- [What type of weather alerts can I sign up to receive?](https://support.konexus.com/weather/what-type-of-weather-phenomena-are-supported)
- [Konexus: Weather Alert Integration vs. NWS Alerts](https://support.konexus.com/sms-vs-smtp)
- [How are duplicate weather events handled?](https://support.konexus.com/weather/how-are-duplicate-weather-events-handled)
- [SMS vs SMTP; Why am I not receiving weather alerts?](https://support.konexus.com/sms-vs-smtp-why-am-i-not-receiving-weather-alerts)

## Konexus Supported Formats, Sizes, etc.

- [What Shapefile formats are supported for Map Layers?](https://support.konexus.com/shapefiles)
- [Logo Images: Sizes and Guidelines](https://support.konexus.com/images-and-sizes-for-logos)
- [Scale Images when Sending Alerts](https://support.konexus.com/scale-images-when-sending-alerts)

## Alert History Delivery Status

- [Explanation of Channel Status Definitions](https://support.konexus.com/email-status)
- [How to Resubscribe Contacts Marked Unsubscribed in Alert History](https://support.konexus.com/resubscribe-contact)
- [What do the Call Status Indicators Mean?](https://support.konexus.com/what-do-the-call-status-indicators-mean)

## Help: Konexus & AlertSense Support

- [Submit a Support Ticket](https://support.konexus.com/service-hub)
- [Upcoming Training Sessions](https://support.konexus.com/upcoming-training-sessions)
- [After Hours Support - We are here when you need us!](https://support.konexus.com/after-hours-support)

## Upgrading to the new Platform

- [Explore Fresh Platform Training Videos](https://support.konexus.com/new-platform-training-videos)
- [New Features in Our Latest Web Interface | Full List](https://support.konexus.com/new-features)

## Great ShakeOut Drill

- [Great ShakeOut: Earthquake Drills](https://support.konexus.com/the-great-shakeout-drill)

## SMS Delivery Issues

- [Enable SMS for my Phone](https://support.konexus.com/enable-sms-for-my-phone)

## Callback Number - Hiya Registration

- [Custom Callback Numbers - How to Register with Hiya](https://support.konexus.com/how-to-register-with-hiya)

- [Frequently Asked Questions](https://support.konexus.com/frequently-asked-questions#main-content)

    - [Trouble Logging In](https://support.konexus.com/frequently-asked-questions#trouble-logging-in)
    - [Weather Alerts](https://support.konexus.com/frequently-asked-questions#weather-alerts)
    - [Konexus Supported Formats, Sizes, etc.](https://support.konexus.com/frequently-asked-questions#konexus-supported-formats-sizes-etc)
    - [Alert History Delivery Status](https://support.konexus.com/frequently-asked-questions#alert-history-delivery-status)
    - [Help: Konexus & AlertSense Support](https://support.konexus.com/frequently-asked-questions#help-konexus-alertsense-support)
    - [Upgrading to the new Platform](https://support.konexus.com/frequently-asked-questions#upgrading-to-the-new-platform)
    - [Great ShakeOut Drill](https://support.konexus.com/frequently-asked-questions#great-shakeout-drill)
    - [SMS Delivery Issues](https://support.konexus.com/frequently-asked-questions#sms-delivery-issues)
    - [Callback Number - Hiya Registration](https://support.konexus.com/frequently-asked-questions#callback-number-hiya-registration)
- [Administrator Functionality](https://support.konexus.com/administrator-functionality#main-content)

    - [General Admin Functionality](https://support.konexus.com/administrator-functionality#general-admin-functionality)
    - [Resources](https://support.konexus.com/administrator-functionality#resources)
    - [Contact and Group Management (Directories)](https://support.konexus.com/administrator-functionality#contact-and-group-management-directories)
    - [Settings](https://support.konexus.com/administrator-functionality#settings)
    - [Creating and Managing Signup Keywords for Public Groups](https://support.konexus.com/administrator-functionality#creating-and-managing-signup-keywords-for-public-groups)
    - [Switching Between Multiple Profiles](https://support.konexus.com/administrator-functionality#switching-between-multiple-profiles)
    - [Internal Integrations](https://support.konexus.com/administrator-functionality#internal-integrations)
    - [External Integrations](https://support.konexus.com/administrator-functionality#external-integrations)
    - [Incident Pocket Guide](https://support.konexus.com/administrator-functionality#incident-pocket-guide)
    - [Ad Hoc - Upload a Spreadsheet to an Alert](https://support.konexus.com/administrator-functionality#ad-hoc-upload-a-spreadsheet-to-an-alert)
- [Integrations](https://support.konexus.com/integrations#main-content)

    - [Webhook Integrations](https://support.konexus.com/integrations#webhook-integrations)
    - [Microsoft Teams Integration](https://support.konexus.com/integrations#microsoft-teams-integration)
- [Internal/Operational Communication](https://support.konexus.com/internal-operational-communication#main-content)

    - [Mobile Application](https://support.konexus.com/internal-operational-communication#mobile-application)
    - [Web Application](https://support.konexus.com/internal-operational-communication#web-application)
    - [Task Lists](https://support.konexus.com/internal-operational-communication#task-lists)
    - [Survey](https://support.konexus.com/internal-operational-communication#survey)
- [Public Communication](https://support.konexus.com/public-communication#main-content)

    - [Best Practices and Tips](https://support.konexus.com/public-communication#best-practices-and-tips)
    - [Administrative Functionality](https://support.konexus.com/public-communication#administrative-functionality)
    - [Public Subscriber Enrollment](https://support.konexus.com/public-communication#public-subscriber-enrollment)
    - [Send Public Alerts](https://support.konexus.com/public-communication#send-public-alerts)
    - [Mobile App](https://support.konexus.com/public-communication#mobile-app)
    - [National Weather Service Alerts](https://support.konexus.com/public-communication#national-weather-service-alerts)
- [IPAWS](https://support.konexus.com/ipaws#main-content)

    - [IPAWS Information](https://support.konexus.com/ipaws#ipaws-information)
    - [Password Set / Reset Process](https://support.konexus.com/ipaws#password-set-reset-process)
    - [Send Alerts](https://support.konexus.com/ipaws#send-alerts)
    - [Monthly Proficiency Testing](https://support.konexus.com/ipaws#monthly-proficiency-testing)
    - [Administrative Functionality](https://support.konexus.com/ipaws#administrative-functionality)
    - [Best Practices and Tips](https://support.konexus.com/ipaws#best-practices-and-tips)
    - [Message Creator Tool](https://support.konexus.com/ipaws#message-creator-tool)
    - [Enroll in Test Alerts](https://support.konexus.com/ipaws#enroll-in-test-alerts)
    - [IPAWS Permissioned Templates](https://support.konexus.com/ipaws#ipaws-permissioned-templates)
- [Incident Management](https://support.konexus.com/incident-management#main-content)

    - [Generic Incidents](https://support.konexus.com/incident-management#generic-incidents)
    - [Named Incidents](https://support.konexus.com/incident-management#named-incidents)
    - [Critical Event Management Dashboard](https://support.konexus.com/incident-management#critical-event-management-dashboard)
- [Release Notes](https://support.konexus.com/release-notes#main-content)

    - [2026](https://support.konexus.com/release-notes#2026)
    - [2025](https://support.konexus.com/release-notes#2025)
    - [2024](https://support.konexus.com/release-notes#2024)
    - [2023](https://support.konexus.com/release-notes#2023)
    - [2022](https://support.konexus.com/release-notes#2022)
    - [2021](https://support.konexus.com/release-notes#2021)
- [Training](https://support.konexus.com/training#main-content)

    - [New System Features](https://support.konexus.com/training#new-system-features)
    - [Training Information - Virtual](https://support.konexus.com/training#training-information-virtual)
- [Policies](https://support.konexus.com/policies)
- [AlertSense Plans](https://support.konexus.com/alertsense-plans)
- [Advanced User Management](https://support.konexus.com/advanced-user-management#main-content)

    - [Access Control for Templates, Social Media, Branding & Integrations](https://support.konexus.com/advanced-user-management#access-control-for-templates-social-media-branding-integrations)

- [Default HubSpot Blog](https://konexus-8969330.hs-sites.com/blog)

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