---
title: "IPAWS: Upcoming Login Conversion to prepare for MFA"
description: We're rolling out a new login experience for IPAWS. This update lays the groundwork for multi-factor authentication (MFA) on your IPAWS account, giving you an additional layer of security when you sign in.
---

[Skip to content](https://support.konexus.com/ipaws-login-update#main-content)

English

Show submenu for translations

[Create a Support Ticket](https://support.konexus.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.konexus.com/servicehub?hsLang=en)

![Konexus Logo](https://support.konexus.com/hs-fs/hubfs/KONEXUS_LOGO_WHITEBG_small.png?width=257&height=40&name=KONEXUS_LOGO_WHITEBG_small.png)

- [Knowledge Base](https://support.konexus.com/)
- [View My Tickets](https://support.konexus.com/servicehub)
- [Partner Forms](https://support.konexus.com/partner-submission-forms)
- [Sign out](https://support.konexus.com/_hcms/mem/logout)

Open main navigation

Close main navigation

- [Knowledge Base](https://support.konexus.com/)
- [View My Tickets](https://support.konexus.com/servicehub)
- [Partner Forms](https://support.konexus.com/partner-submission-forms)
- [Sign out](https://support.konexus.com/_hcms/mem/logout)
- English
  
  Show submenu for translations
- [Create a Support Ticket](https://support.konexus.com/kb-tickets/new)
- [Customer portal](https://support.konexus.com/servicehub)
- Go to konexus.com

 Go to konexus.com

 Search the help articles to find what you are looking for.

- There are no suggestions because the search field is empty.

1. [Help](https://support.konexus.com/?hsLang=en)
2. [Training](https://support.konexus.com/training?hsLang=en)
3. [New System Features](https://support.konexus.com/training?hsLang=en#new-system-features)

# IPAWS: Upcoming Login Conversion to prepare for MFA

## We will soon be rolling out a new login experience for IPAWS. This update lays the groundwork for multi-factor authentication (MFA) on your IPAWS account, giving you an additional layer of security when you sign in.

Before the new sign-in method becomes available to you, your existing username and password need to be converted to our new authentication service. This is a one-time step, and this guide walks through what to expect — both today and after the update — so you know what's coming.

Right now, signing in to IPAWS works the way it always has — no extra steps, no additional prompts.  Once this update is live, sign-in will look almost identical at first — the difference is a one-time account migration step the first time you log in after the change.

**Step 1: Sign in as usual at our main system or using IPAWS only**

Enter your username and password just like you do today. Nothing changes at this step.

**Step 2: Account migration prompt (first login only)**

If your account hasn't yet been converted to the new MFA-ready login, you'll see an “Account Update Required” screen like the one below:

![](https://support.konexus.com/hs-fs/hubfs/undefined-Sep-08-2026-03-57-11-5595-PM.gif?width=442&height=489&name=undefined-Sep-08-2026-03-57-11-5595-PM.gif)

**Account Update Required**

**Instructions:  
This is a one time account migration step that requires you to enter your password again.**

1. Click **Migrate Account** below
2. Enter your password again on the new login portal to migrate your account to the updated version. 
     - If you receive an invalid password error on this step, it's likely that you already have a Konexus account and you will need to use your password for [apps.alertsense.com](http://apps.alertsense.com)

**Future login attempts will be automatically redirected to the new sign in page after you enter your username.**

**Additional Information:  
What is this for?**

- This update makes your account eligible for enhanced security features like Single Sign On and Multi-Factor Authentication
- If you use any other Konexus applications, you will now be able to login using a single set of credentials rather than one for [cap.alertsense.com](http://cap.alertsense.com) and another for [apps.alertsense.com](http://apps.alertsense.com).

**Why do I need to Enter my Password Twice?**

- The first password request verifies your account access for [cap.alertsense.com](http://cap.alertsense.com) application
- The second is to migrate your account to the updated version and merge it with your existing Konexus account ([apps.alertsense.com](http://apps.alertsense.com)) if you already have one.

**Please contact support if you need assistance or have additional questions**

- Submit a Support Ticket
- 24/7 Emergency Number: [1-888-307-2013](tel:18883072013)

 

**On this screen:**

- Click Migrate Account.
- You'll be taken to the new login portal and asked to enter your password again to complete the migration.
- If your agency uses our main system, enter your https://apps.alertsense.com password.
- If your agency does not use our main system, enter your normal password for the IPAWS system at https://cap.alertsense.com.
- If you get an “invalid password” error at this step, it likely means you already have a separate login in the main system — use that account's password instead.
- Makes your account eligible for enhanced security features, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
- If your agency uses more than one Konexus application, you'll be able to log in with a single set of credentials instead of a separate one for each.

**Step 3: You're migrated**

Once your account has been converted, this migration screen won't appear again. Future sign-ins will redirect automatically to the new sign-in page after you enter your username.

 

- [Frequently Asked Questions](https://support.konexus.com/frequently-asked-questions?hsLang=en#main-content)

    - [Trouble Logging In](https://support.konexus.com/frequently-asked-questions?hsLang=en#trouble-logging-in)
    - [Weather Alerts](https://support.konexus.com/frequently-asked-questions?hsLang=en#weather-alerts)
    - [Konexus Supported Formats, Sizes, etc.](https://support.konexus.com/frequently-asked-questions?hsLang=en#konexus-supported-formats-sizes-etc)
    - [Alert History Delivery Status](https://support.konexus.com/frequently-asked-questions?hsLang=en#alert-history-delivery-status)
    - [Help: Konexus & AlertSense Support](https://support.konexus.com/frequently-asked-questions?hsLang=en#help-konexus-alertsense-support)
    - [Upgrading to the new Platform](https://support.konexus.com/frequently-asked-questions?hsLang=en#upgrading-to-the-new-platform)
    - [Great ShakeOut Drill](https://support.konexus.com/frequently-asked-questions?hsLang=en#great-shakeout-drill)
    - [SMS Delivery Issues](https://support.konexus.com/frequently-asked-questions?hsLang=en#sms-delivery-issues)
    - [Callback Number - Hiya Registration](https://support.konexus.com/frequently-asked-questions?hsLang=en#callback-number-hiya-registration)
- [Administrator Functionality](https://support.konexus.com/administrator-functionality?hsLang=en#main-content)

    - [General Admin Functionality](https://support.konexus.com/administrator-functionality?hsLang=en#general-admin-functionality)
    - [Resources](https://support.konexus.com/administrator-functionality?hsLang=en#resources)
    - [Contact and Group Management (Directories)](https://support.konexus.com/administrator-functionality?hsLang=en#contact-and-group-management-directories)
    - [Settings](https://support.konexus.com/administrator-functionality?hsLang=en#settings)
    - [Creating and Managing Signup Keywords for Public Groups](https://support.konexus.com/administrator-functionality?hsLang=en#creating-and-managing-signup-keywords-for-public-groups)
    - [Switching Between Multiple Profiles](https://support.konexus.com/administrator-functionality?hsLang=en#switching-between-multiple-profiles)
    - [Internal Integrations](https://support.konexus.com/administrator-functionality?hsLang=en#internal-integrations)
    - [External Integrations](https://support.konexus.com/administrator-functionality?hsLang=en#external-integrations)
    - [Incident Pocket Guide](https://support.konexus.com/administrator-functionality?hsLang=en#incident-pocket-guide)
    - [Ad Hoc - Upload a Spreadsheet to an Alert](https://support.konexus.com/administrator-functionality?hsLang=en#ad-hoc-upload-a-spreadsheet-to-an-alert)
- [Integrations](https://support.konexus.com/integrations?hsLang=en#main-content)

    - [Webhook Integrations](https://support.konexus.com/integrations?hsLang=en#webhook-integrations)
    - [Microsoft Teams Integration](https://support.konexus.com/integrations?hsLang=en#microsoft-teams-integration)
- [Internal/Operational Communication](https://support.konexus.com/internal-operational-communication?hsLang=en#main-content)

    - [Mobile Application](https://support.konexus.com/internal-operational-communication?hsLang=en#mobile-application)
    - [Web Application](https://support.konexus.com/internal-operational-communication?hsLang=en#web-application)
    - [Task Lists](https://support.konexus.com/internal-operational-communication?hsLang=en#task-lists)
    - [Survey](https://support.konexus.com/internal-operational-communication?hsLang=en#survey)
- [Public Communication](https://support.konexus.com/public-communication?hsLang=en#main-content)

    - [Best Practices and Tips](https://support.konexus.com/public-communication?hsLang=en#best-practices-and-tips)
    - [Administrative Functionality](https://support.konexus.com/public-communication?hsLang=en#administrative-functionality)
    - [Public Subscriber Enrollment](https://support.konexus.com/public-communication?hsLang=en#public-subscriber-enrollment)
    - [Send Public Alerts](https://support.konexus.com/public-communication?hsLang=en#send-public-alerts)
    - [Mobile App](https://support.konexus.com/public-communication?hsLang=en#mobile-app)
    - [National Weather Service Alerts](https://support.konexus.com/public-communication?hsLang=en#national-weather-service-alerts)
- [IPAWS](https://support.konexus.com/ipaws?hsLang=en#main-content)

    - [IPAWS Information](https://support.konexus.com/ipaws?hsLang=en#ipaws-information)
    - [Password Set / Reset Process](https://support.konexus.com/ipaws?hsLang=en#password-set-reset-process)
    - [Send Alerts](https://support.konexus.com/ipaws?hsLang=en#send-alerts)
    - [Monthly Proficiency Testing](https://support.konexus.com/ipaws?hsLang=en#monthly-proficiency-testing)
    - [Administrative Functionality](https://support.konexus.com/ipaws?hsLang=en#administrative-functionality)
    - [Best Practices and Tips](https://support.konexus.com/ipaws?hsLang=en#best-practices-and-tips)
    - [Message Creator Tool](https://support.konexus.com/ipaws?hsLang=en#message-creator-tool)
    - [Enroll in Test Alerts](https://support.konexus.com/ipaws?hsLang=en#enroll-in-test-alerts)
    - [IPAWS Permissioned Templates](https://support.konexus.com/ipaws?hsLang=en#ipaws-permissioned-templates)
- [Incident Management](https://support.konexus.com/incident-management?hsLang=en#main-content)

    - [Generic Incidents](https://support.konexus.com/incident-management?hsLang=en#generic-incidents)
    - [Named Incidents](https://support.konexus.com/incident-management?hsLang=en#named-incidents)
    - [Critical Event Management Dashboard](https://support.konexus.com/incident-management?hsLang=en#critical-event-management-dashboard)
- [Release Notes](https://support.konexus.com/release-notes?hsLang=en#main-content)

    - [2026](https://support.konexus.com/release-notes?hsLang=en#2026)
    - [2025](https://support.konexus.com/release-notes?hsLang=en#2025)
    - [2024](https://support.konexus.com/release-notes?hsLang=en#2024)
    - [2023](https://support.konexus.com/release-notes?hsLang=en#2023)
    - [2022](https://support.konexus.com/release-notes?hsLang=en#2022)
    - [2021](https://support.konexus.com/release-notes?hsLang=en#2021)
- [Training](https://support.konexus.com/training?hsLang=en#main-content)

    - [New System Features](https://support.konexus.com/training?hsLang=en#new-system-features)
- [Policies](https://support.konexus.com/policies?hsLang=en)
- [AlertSense Plans](https://support.konexus.com/alertsense-plans?hsLang=en)
- [Advanced User Management](https://support.konexus.com/advanced-user-management?hsLang=en#main-content)

    - [Access Control for Templates, Social Media, Branding & Integrations](https://support.konexus.com/advanced-user-management?hsLang=en#access-control-for-templates-social-media-branding-integrations)

- [Default HubSpot Blog](https://konexus-8969330.hs-sites.com/blog)

[![Chill listening crop-3](https://support.konexus.com/hs-fs/hubfs/Artboard%20Copy%202.png?width=152&height=24&name=Artboard%20Copy%202.png "Chill listening crop-3")](https://support.konexus.com?hsLang=en)

konexus Support

Copyright © 2026, Konexus Inc