---
title: IPAWS - Send Password Reset to Another Administrator
description: Administrators can now email a password reset link to another administrator directly from that user's Edit User page in the AlertSense IPAWS system.
---

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1. [Help](https://support.konexus.com/?hsLang=en)
2. [IPAWS](https://support.konexus.com/ipaws?hsLang=en)
3. [Password Set / Reset Process](https://support.konexus.com/ipaws?hsLang=en#password-set-reset-process)

# IPAWS - Send Password Reset to Another Administrator

## Use this feature when a fellow administrator is locked out, has forgotten their password, or needs to reset it for security reasons.

### **Overview**

Administrators can now email a password reset link to another administrator directly from that user's **Edit User** page in the AlertSense IPAWS system. The administrator who receives the link sets their own new password — no one else ever sees or handles it.

### Before you begin

- You must be signed in to [IPAWS](https://cap.alertsense.com)with an **administrator** account.
- The administrator you are helping must have a valid, current email address on their account — the reset link is sent there.
- Let the administrator know a reset email is on its way so they watch for it (and check spam or junk folders).

### How to send a password reset

1. Sign in to IPAWS and go to the **Users** page: [https://cap.alertsense.com/Users](https://cap.alertsense.com/Users)
2. In the user list, click the name of the administrator who needs the reset. Their **Edit User** page opens.
3. In the **Account** section, confirm the **Email Address** is correct.
4. Next to **Password Reset**, click **Send Password Reset**. Hover over the **?** icon beside the button for a quick description of the feature.
5. The reset link is emailed to the administrator. Click **User List** to return to the Users page.

The Account section of the Edit User page:

![](https://support.konexus.com/hs-fs/hubfs/image-png-Nov-06-2026-05-41-31-1874-PM.png?width=852&height=340&name=image-png-Nov-06-2026-05-41-31-1874-PM.png)

### What happens next

1. The administrator receives an email with a secure link to reset their password.
2. They click the link and choose a new password that meets your organization's password requirements.
3. They sign in to IPAWS with the new password.

The link expires after 24 hours and can be used only once. If it expires, send a new one using the same steps.

### Failed login attempts

The **Failed Login Attempts** field, just below Password Reset, shows how many times in a row the administrator has entered a wrong password. If the count is high enough to lock the account, click **Reset Count** to set it back to 0 so they can sign in with their new password.

### Troubleshooting

| Issue | What to do |
| --- | --- |
| The administrator didn't get the email | Confirm the email address on their Edit User page, ask them to check spam or junk, then send the reset again. |
| The link has expired or was already used | Send a new password reset from the Edit User page. |
| They still can't sign in after resetting | Click **Reset Count** next to Failed Login Attempts, then have them try again. |
| The Send Password Reset button isn't visible | Make sure you're signed in with an administrator account. |

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