Konexus provides a Microsoft Teams app that provides the ability to integrate our alerting platform with your organization's Microsoft Teams environment. The steps below outline the prerequisites and setup process to utilize the Konexus Teams app.
Overview of Installation Process
In order to enable the integration for your organization:
Once Konexus has configured your account for integration, a Teams administrator in your organization can download the Konexus app package and install it in your organization's Teams infrastructure.
2. Set App Policy and Push App Install to Users
Once the app is installed in your Microsoft Tenant, Teams administrators can make the app available for optional inclusion by individual users, or they can choose to automatically add it to a specific set of users and groups, or even the entire organization.
With these steps complete, the alert sending experience will present the same as other channels, like email, mobile app and text delivery. The sender will choose their recipients, craft their message, select the Microsoft Teams delivery channel, then review and send the message.
3. Configure the Microsoft Teams Settings in Konexus
Once steps 1 and 2 have been completed, you will need to log into the Konexus web application and complete the Microsoft Teams setup form. To complete this form, you must be a Microsoft Teams Global Administrator to authorize consent to the required permissions.
What are the requirements to install the integration?
There are a few things to be aware of before you install the integration:
- In order to install the Konexus app for Microsoft Teams, you must have administrative access to your organization's Microsoft Teams infrastructure so that you may install custom apps. You may need to contact your IT department for assistance.
- The app itself requires some permissions to be accepted when installing.
- Read and access information related to you. The app must be able to access your users' profile information like name, email address, company name, and preferred language. (Note: automatic translation performed is controlled by the language configured for the user in Konexus, not the preferred language on their Teams profile)
- Send and receive messages and notifications. Users will only receive messages and notifications at this time. Sending from Microsoft Teams is not supported.
- Each organization's configuration can be unique. However, installation methods can be adapted to fit the way you wish to make the app available to your users. Here you'll find the recommended approach that provides both administrative control and ease of adoption.
Next Steps:
Follow the links below to complete the necessary steps to install, configure, and utilize the Konexus Teams integration.
Set App Policy and Push App Install to Users