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Help
Frequently Asked Questions
Frequently Asked Questions
Running into an issue, need a quick solution? Check here first for frequently asked questions.
Discover the Latest Konexus Interface!
X (Twitter) Message Validation
Push Notifications: Missing Alerts? Find Out Why
Creating Your Account: Step-by-Step Guide
Trouble Logging In
Single Sign On Login Issues
Account Creation
Forgot Password & Locked Account
Set or Reset Your Login Credentials Easily
Weather Alerts
What type of weather alerts can I sign up to receive?
Konexus: Weather Alert Integration vs. NWS Alerts
How are duplicate weather events handled?
SMS vs SMTP; Why am I not receiving weather alerts?
Konexus Supported Formats, Sizes, etc.
What Shapefile formats are supported for Map Layers?
Logo Images: Sizes and Guidelines
Scale Images when Sending Alerts
Alert History Delivery Status
How to Resubscribe Contacts Marked Unsubscribed in Alert History
Explanation of Channel Status Definitions
What do the Call Status Indicators Mean?
Help: Konexus & AlertSense Support
Submit a Support Ticket
Upcoming Training Sessions
After Hours Support - We are here when you need us!
Upgrading to the new Platform
New Features in Our Latest Web Interface | Full List
Great ShakeOut Drill
Great ShakeOut: Earthquake Drills
SMS Delivery Issues
Enable SMS for my Phone
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