---
title: Trusted Devices for Multi-Factor Authentication
description: "You can now mark a device as trusted, so Konexus stops asking for a verification code on it for 30 days. Multi-factor authentication (MFA) is still required: a trusted device only skips the second-factor code. You still enter your password every time you sign in.\nUse this guide to trust a device, see which devices you trust, rename them, and remove them."
---

[Skip to content](https://support.konexus.com/trusted-devices-for-multi-factor-authentication#main-content)

English

Show submenu for translations

[Create a Support Ticket](https://support.konexus.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.konexus.com/servicehub?hsLang=en)

![Konexus Logo](https://support.konexus.com/hs-fs/hubfs/KONEXUS_LOGO_WHITEBG_small.png?width=257&height=40&name=KONEXUS_LOGO_WHITEBG_small.png)

- [Knowledge Base](https://support.konexus.com/)
- [View My Tickets](https://support.konexus.com/servicehub)
- [Partner Forms](https://support.konexus.com/partner-submission-forms)
- [Sign out](https://support.konexus.com/_hcms/mem/logout)

Open main navigation

Close main navigation

- [Knowledge Base](https://support.konexus.com/)
- [View My Tickets](https://support.konexus.com/servicehub)
- [Partner Forms](https://support.konexus.com/partner-submission-forms)
- [Sign out](https://support.konexus.com/_hcms/mem/logout)
- English
  
  Show submenu for translations
- [Create a Support Ticket](https://support.konexus.com/kb-tickets/new)
- [Customer portal](https://support.konexus.com/servicehub)
- Go to konexus.com

 Go to konexus.com

 Search the help articles to find what you are looking for.

- There are no suggestions because the search field is empty.

1. [Help](https://support.konexus.com/?hsLang=en)
2. [Frequently Asked Questions](https://support.konexus.com/frequently-asked-questions?hsLang=en)
3. [Trouble Logging In](https://support.konexus.com/frequently-asked-questions?hsLang=en#trouble-logging-in)

# Trusted Devices for Multi-Factor Authentication

## You can now mark a device as trusted, so Konexus stops asking for a verification code on it for 30 days. Multi-factor authentication (MFA) is still required: a trusted device only skips the second-factor code. You still enter your password every time you sign in. Use this guide to trust a device, see which devices you trust, rename them, and remove them.

### **Trust a device when you sign in**

You trust a device at the moment you verify your sign-in. There is no separate setup step.

1. Sign in with your email and password as usual.
2. On the **Check your email** screen, find the 6-digit code we sent to your email address. Codes expire after 10 minutes; select **Resend code** if it doesn't arrive.
3. Enter the code in **Verification code**.
4. Select **Trust this device for 30 days**. It is unchecked by default.
5. Optional: in **Device name**, replace the default (for example, "Firefox on Windows") with a name you'll recognize, such as "My Work Computer".
6. Select **Verify**.

 ![](https://support.konexus.com/hs-fs/hubfs/undefined-Oct-21-2026-04-37-38-9889-PM.png?width=774&height=741&name=undefined-Oct-21-2026-04-37-38-9889-PM.png) ![](https://support.konexus.com/hs-fs/hubfs/undefined-Oct-21-2026-04-37-51-9601-PM.png?width=774&height=741&name=undefined-Oct-21-2026-04-37-51-9601-PM.png) 

 

 

Can't get into your email? Select **Use a recovery code** at the bottom of the screen instead.

### **View your trusted devices**

Your trusted devices are listed under **Security & sign-in**. The Trusted devices row shows how many you have; select **Manage** to open the list.

 ![](https://support.konexus.com/hs-fs/hubfs/undefined-Oct-21-2026-04-38-48-9180-PM.png?width=697&height=614&name=undefined-Oct-21-2026-04-38-48-9180-PM.png) 

 

Each device in the list shows:

- **Name** — the name you gave it, with a **This device** tag on the one you're using now
- **Browser and operating system** — for example, Firefox on Windows
- **Last used** and **Expires** — how recently it signed in and how many days of trust remain
  
   ![](https://support.konexus.com/hs-fs/hubfs/undefined-Oct-21-2026-04-39-05-4408-PM.png?width=705&height=450&name=undefined-Oct-21-2026-04-39-05-4408-PM.png)

 

If you haven't trusted any devices, the list is empty and explains how to add one.

  ![](https://support.konexus.com/hs-fs/hubfs/undefined-Oct-21-2026-04-40-26-3303-PM.png?width=724&height=505&name=undefined-Oct-21-2026-04-40-26-3303-PM.png)

 

### **Rename a trusted device**

1. In your Trusted devices list, select **Rename** next to the device.
2. Type a new name in **Device name**. Leave it blank to go back to the default (for example, "Firefox on Windows").
3. Select **Save**.

 ![](https://support.konexus.com/hs-fs/hubfs/undefined-Oct-21-2026-04-39-58-1630-PM.png?width=705&height=450&name=undefined-Oct-21-2026-04-39-58-1630-PM.png) 

 

### **Remove trusted devices**

Removing a device means it will ask for a verification code again at its next sign-in.

**To remove one device:** in your Trusted devices list, select **Remove** next to it.

**To remove every trusted device at once:**

1. In your Trusted devices list, select **Remove all trusted devices**.
2. Review the count shown, then select **Remove all**. Select **Cancel** to keep them.

 ![](https://support.konexus.com/hs-fs/hubfs/undefined-Oct-21-2026-04-41-31-4682-PM.png?width=709&height=495&name=undefined-Oct-21-2026-04-41-31-4682-PM.png) 

 

Sessions that are already open aren't signed out. Each device asks for a second factor the next time it signs in.

### **Good to know**

**Do I still need my password?** Yes. A trusted device skips only the verification code. You enter your password every time.

**How long does trust last?** 30 days from when you verify. After it expires, you'll be asked for a code again and can choose to trust the device for another 30 days.

**Should I trust a shared or public computer?** No. Only trust devices that you alone use, such as your own work laptop.

**What if a device is lost or stolen?** Sign in from another device and select **Remove** next to it, or **Remove all trusted devices** if you're unsure which one. That device will need a verification code at its next sign-in.

**Does trust apply across browsers?** Trust is saved per browser on a device. A different browser on the same computer shows up as its own device and asks for a code.

**How else can I protect my account?** Under **Security & sign-in**, you can also set up an authenticator app (recommended) and keep your recovery codes somewhere safe.

**Need help?**

Contact Konexus Support if you can't verify your sign-in, can't reach your email, or see a trusted device you don't recognize.

- [Frequently Asked Questions](https://support.konexus.com/frequently-asked-questions?hsLang=en#main-content)

    - [Trouble Logging In](https://support.konexus.com/frequently-asked-questions?hsLang=en#trouble-logging-in)
    - [Weather Alerts](https://support.konexus.com/frequently-asked-questions?hsLang=en#weather-alerts)
    - [Konexus Supported Formats, Sizes, etc.](https://support.konexus.com/frequently-asked-questions?hsLang=en#konexus-supported-formats-sizes-etc)
    - [Alert History Delivery Status](https://support.konexus.com/frequently-asked-questions?hsLang=en#alert-history-delivery-status)
    - [Help: Konexus & AlertSense Support](https://support.konexus.com/frequently-asked-questions?hsLang=en#help-konexus-alertsense-support)
    - [Upgrading to the new Platform](https://support.konexus.com/frequently-asked-questions?hsLang=en#upgrading-to-the-new-platform)
    - [Great ShakeOut Drill](https://support.konexus.com/frequently-asked-questions?hsLang=en#great-shakeout-drill)
    - [SMS Delivery Issues](https://support.konexus.com/frequently-asked-questions?hsLang=en#sms-delivery-issues)
    - [Callback Number - Hiya Registration](https://support.konexus.com/frequently-asked-questions?hsLang=en#callback-number-hiya-registration)
    - [Multi-Factor Authentication](https://support.konexus.com/frequently-asked-questions?hsLang=en#multi-factor-authentication)
- [Administrator Functionality](https://support.konexus.com/administrator-functionality?hsLang=en#main-content)

    - [General Admin Functionality](https://support.konexus.com/administrator-functionality?hsLang=en#general-admin-functionality)
    - [Resources](https://support.konexus.com/administrator-functionality?hsLang=en#resources)
    - [Contact and Group Management (Directories)](https://support.konexus.com/administrator-functionality?hsLang=en#contact-and-group-management-directories)
    - [Settings](https://support.konexus.com/administrator-functionality?hsLang=en#settings)
    - [Creating and Managing Signup Keywords for Public Groups](https://support.konexus.com/administrator-functionality?hsLang=en#creating-and-managing-signup-keywords-for-public-groups)
    - [Switching Between Multiple Profiles](https://support.konexus.com/administrator-functionality?hsLang=en#switching-between-multiple-profiles)
    - [Internal Integrations](https://support.konexus.com/administrator-functionality?hsLang=en#internal-integrations)
    - [External Integrations](https://support.konexus.com/administrator-functionality?hsLang=en#external-integrations)
    - [Incident Pocket Guide](https://support.konexus.com/administrator-functionality?hsLang=en#incident-pocket-guide)
    - [Ad Hoc - Upload a Spreadsheet to an Alert](https://support.konexus.com/administrator-functionality?hsLang=en#ad-hoc-upload-a-spreadsheet-to-an-alert)
- [Integrations](https://support.konexus.com/integrations?hsLang=en#main-content)

    - [Webhook Integrations](https://support.konexus.com/integrations?hsLang=en#webhook-integrations)
    - [Microsoft Teams Integration](https://support.konexus.com/integrations?hsLang=en#microsoft-teams-integration)
- [Internal/Operational Communication](https://support.konexus.com/internal-operational-communication?hsLang=en#main-content)

    - [Mobile Application](https://support.konexus.com/internal-operational-communication?hsLang=en#mobile-application)
    - [Web Application](https://support.konexus.com/internal-operational-communication?hsLang=en#web-application)
    - [Task Lists](https://support.konexus.com/internal-operational-communication?hsLang=en#task-lists)
    - [Survey](https://support.konexus.com/internal-operational-communication?hsLang=en#survey)
- [Public Communication](https://support.konexus.com/public-communication?hsLang=en#main-content)

    - [Best Practices and Tips](https://support.konexus.com/public-communication?hsLang=en#best-practices-and-tips)
    - [Administrative Functionality](https://support.konexus.com/public-communication?hsLang=en#administrative-functionality)
    - [Public Subscriber Enrollment](https://support.konexus.com/public-communication?hsLang=en#public-subscriber-enrollment)
    - [Send Public Alerts](https://support.konexus.com/public-communication?hsLang=en#send-public-alerts)
    - [Mobile App](https://support.konexus.com/public-communication?hsLang=en#mobile-app)
    - [National Weather Service Alerts](https://support.konexus.com/public-communication?hsLang=en#national-weather-service-alerts)
- [IPAWS](https://support.konexus.com/ipaws?hsLang=en#main-content)

    - [IPAWS Information](https://support.konexus.com/ipaws?hsLang=en#ipaws-information)
    - [Password Set / Reset Process](https://support.konexus.com/ipaws?hsLang=en#password-set-reset-process)
    - [Send Alerts](https://support.konexus.com/ipaws?hsLang=en#send-alerts)
    - [Monthly Proficiency Testing](https://support.konexus.com/ipaws?hsLang=en#monthly-proficiency-testing)
    - [Administrative Functionality](https://support.konexus.com/ipaws?hsLang=en#administrative-functionality)
    - [Best Practices and Tips](https://support.konexus.com/ipaws?hsLang=en#best-practices-and-tips)
    - [Message Creator Tool](https://support.konexus.com/ipaws?hsLang=en#message-creator-tool)
    - [Enroll in Test Alerts](https://support.konexus.com/ipaws?hsLang=en#enroll-in-test-alerts)
    - [IPAWS Permissioned Templates](https://support.konexus.com/ipaws?hsLang=en#ipaws-permissioned-templates)
- [Incident Management](https://support.konexus.com/incident-management?hsLang=en#main-content)

    - [Generic Incidents](https://support.konexus.com/incident-management?hsLang=en#generic-incidents)
    - [Named Incidents](https://support.konexus.com/incident-management?hsLang=en#named-incidents)
    - [Critical Event Management Dashboard](https://support.konexus.com/incident-management?hsLang=en#critical-event-management-dashboard)
- [Release Notes](https://support.konexus.com/release-notes?hsLang=en#main-content)

    - [2026](https://support.konexus.com/release-notes?hsLang=en#2026)
    - [2025](https://support.konexus.com/release-notes?hsLang=en#2025)
    - [2024](https://support.konexus.com/release-notes?hsLang=en#2024)
    - [2023](https://support.konexus.com/release-notes?hsLang=en#2023)
    - [2022](https://support.konexus.com/release-notes?hsLang=en#2022)
    - [2021](https://support.konexus.com/release-notes?hsLang=en#2021)
- [Training](https://support.konexus.com/training?hsLang=en#main-content)

    - [New System Features](https://support.konexus.com/training?hsLang=en#new-system-features)
    - [Training Information - Virtual](https://support.konexus.com/training?hsLang=en#training-information-virtual)
- [Policies](https://support.konexus.com/policies?hsLang=en)
- [AlertSense Plans](https://support.konexus.com/alertsense-plans?hsLang=en)
- [Advanced User Management](https://support.konexus.com/advanced-user-management?hsLang=en#main-content)

    - [Access Control for Templates, Social Media, Branding & Integrations](https://support.konexus.com/advanced-user-management?hsLang=en#access-control-for-templates-social-media-branding-integrations)

- [Default HubSpot Blog](https://konexus-8969330.hs-sites.com/blog)

[![Chill listening crop-3](https://support.konexus.com/hs-fs/hubfs/Artboard%20Copy%202.png?width=152&height=24&name=Artboard%20Copy%202.png "Chill listening crop-3")](https://support.konexus.com?hsLang=en)

konexus Support

Copyright © 2026, Konexus Inc