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Frequently Asked Questions
Trouble Logging In
Weather Alerts
Konexus Supported Formats, Sizes, etc.
Alert History Delivery Status
Help: Konexus & AlertSense Support
Upgrading to the new Platform
Great ShakeOut Drill
IPAWS
Send Alerts
Administrative Functionality
Best Practices and Tips
Enroll in Test Alerts
Monthly Proficiency Testing
Password Set / Reset Process
Message Creator Tool
IPAWS Definition
Internal Communication
Send Alerts
Incident Management
Generic Incidents
Named Inicidents
Critical Event Management Dashboard
Administrator Functionality
General Admin Functionality
Resources
Directory Management
Settings
Creating and Managing Public Users
Creating and Managing Public Groups
Creating and Managing Signup Keywords for Public Groups
Switching Between Multiple Profiles
Internal Integrations
External Integrations
Incident Pocket Guide
Integrations
Webhook Integrations
Public Communication
Best Practices and Tips
Administrative Functionality
Public Subscriber Enrollment
Send Alerts
Mobile App
Internal/Operational Communication
Mobile Application
Web Application
Task Lists
Survey
Release Notes
2023
2022
2021
Policies
AlertSense Plans
Legacy
Search the help articles to find what you are looking for.
Frequently Asked Questions
Running into an issue, need a quick solution? Check here first for frequently asked questions.
IPAWS
Learn how to configure your IPAWS account and how to send both Live and Test alerts.
Administrator Functionality
Learn how to manage users, groups, and other account settings through the web application.
Integrations
Learn about our internal and 3rd party integrations that are available.
Public Communication
Learn about Public Subscriber Communication.
Internal/Operational Communication
Learn how to communicate with your internal users and groups through multiple channels, including task lists.
Release Notes
Learn more about recent updates to the platform.
