---
title: Importing Documents for Incident Guides and Plans
description: Content must be provided in a specific format in order for Konexus to load guides for your agency.
---

[Skip to content](https://support.konexus.com/importing-incident-guides-and-plans#main-content)

English

Show submenu for translations

[Create a Support Ticket](https://support.konexus.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.konexus.com/servicehub?hsLang=en)

![Konexus Logo](https://support.konexus.com/hs-fs/hubfs/KONEXUS_LOGO_WHITEBG_small.png?width=257&height=40&name=KONEXUS_LOGO_WHITEBG_small.png)

- [Knowledge Base](https://support.konexus.com/)
- [View My Tickets](https://support.konexus.com/servicehub)
- [Partner Forms](https://support.konexus.com/partner-submission-forms)
- [Sign out](https://support.konexus.com/_hcms/mem/logout)

Open main navigation

Close main navigation

- [Knowledge Base](https://support.konexus.com/)
- [View My Tickets](https://support.konexus.com/servicehub)
- [Partner Forms](https://support.konexus.com/partner-submission-forms)
- [Sign out](https://support.konexus.com/_hcms/mem/logout)
- English
  
  Show submenu for translations
- [Create a Support Ticket](https://support.konexus.com/kb-tickets/new)
- [Customer portal](https://support.konexus.com/servicehub)
- Go to konexus.com

 Go to konexus.com

 Search the help articles to find what you are looking for.

- There are no suggestions because the search field is empty.

1. [Help](https://support.konexus.com/?hsLang=en)
2. [Administrator Functionality](https://support.konexus.com/administrator-functionality?hsLang=en)
3. [Incident Pocket Guide](https://support.konexus.com/administrator-functionality?hsLang=en#incident-pocket-guide)

# Importing Documents for Incident Guides and Plans

## Content must be provided in a specific format in order for Konexus to load guides for your agency.

Agencies will need to provide us with the Incident Guides they'd like uploaded into the Konexus system. The first outline contains the Guidelines you need to follow to create a properly formatted document. The second attachment is an example document that you can use as a template if you'd like.

What are Incident Guides?

Incident guides are 1 - 2 page documents that contain instructions for employees that outline priorities and procedures for a given emergency. Each guide should be in its own document. Please check with your Account Manager regarding how many guides you can import.

#### **What are Plans?**

Plans are your organization's business continuity or business resiliency plans. These typically contain more detail than incident guides and are target towards a specific team or set of teams.  Please check with your Account Manager to see if plans are support with your contract.

### Document Format Outline

Below is an outline of how different headings and text styles impact/create content layout and navigation in the Konexus application

Title headings

Title headings will create the main page for navigating the document in the app.

### Heading1 Items will create a new nested page

This content will display on the page created by the heading1 above

#### Heading2 items will create a subpage of the heading1 item

This content will display on the subpage created by the heading2 above

### Heading3 Items will create a subpage of the heading2 item

This content will display on the subpage created by the heading2 above

Tables can be included and are scrollable from left to right to ensure readability

 

| Table Column Colors | Table Column Widths |
| --- | --- |
| Column background colors and text colors are respected | Column widths are respected if the width is specified in the document formatting |

### Example Mobile App Screenshots

Incident Guides will appear under the ‘Incident Guide’ menu navigation item

 ![Mobile App Screenshots](https://support.konexus.com/hubfs/image-png-Feb-23-2023-06-13-00-4131-PM.png)![Incident Guide - Mobile App Screenshot](https://support.konexus.com/hubfs/image-png-Feb-23-2023-06-13-15-0789-PM.png)

> *Incident guides are 1 - 2 page documents that contain instructions for employees that outline priorities and procedures for a given emergency. Each guide should be in its own document. 
> 
> Your Konexus plan includes an upload of up to 15 guides or up to 30 pages; each additional page is an additional charge.*

> [Guidelines](https://support.konexus.com/hubfs/Konexus%20Content%20Guidelines.docx?hsLang=en)
> 
> [Example](https://support.konexus.com/hubfs/Flood%20(2).docx?hsLang=en)

**Note:** *These guides are not self-serviceable.  If you need a guide added, updated or removed, please submit a [Support Ticket](https://support.konexus.com/kb-tickets/new?hsLang=en)*

 

- [Frequently Asked Questions](https://support.konexus.com/frequently-asked-questions?hsLang=en#main-content)

    - [Trouble Logging In](https://support.konexus.com/frequently-asked-questions?hsLang=en#trouble-logging-in)
    - [Weather Alerts](https://support.konexus.com/frequently-asked-questions?hsLang=en#weather-alerts)
    - [Konexus Supported Formats, Sizes, etc.](https://support.konexus.com/frequently-asked-questions?hsLang=en#konexus-supported-formats-sizes-etc)
    - [Alert History Delivery Status](https://support.konexus.com/frequently-asked-questions?hsLang=en#alert-history-delivery-status)
    - [Help: Konexus & AlertSense Support](https://support.konexus.com/frequently-asked-questions?hsLang=en#help-konexus-alertsense-support)
    - [Upgrading to the new Platform](https://support.konexus.com/frequently-asked-questions?hsLang=en#upgrading-to-the-new-platform)
    - [Great ShakeOut Drill](https://support.konexus.com/frequently-asked-questions?hsLang=en#great-shakeout-drill)
    - [SMS Delivery Issues](https://support.konexus.com/frequently-asked-questions?hsLang=en#sms-delivery-issues)
    - [Callback Number - Hiya Registration](https://support.konexus.com/frequently-asked-questions?hsLang=en#callback-number-hiya-registration)
- [Administrator Functionality](https://support.konexus.com/administrator-functionality?hsLang=en#main-content)

    - [General Admin Functionality](https://support.konexus.com/administrator-functionality?hsLang=en#general-admin-functionality)
    - [Resources](https://support.konexus.com/administrator-functionality?hsLang=en#resources)
    - [Contact and Group Management (Directories)](https://support.konexus.com/administrator-functionality?hsLang=en#contact-and-group-management-directories)
    - [Settings](https://support.konexus.com/administrator-functionality?hsLang=en#settings)
    - [Creating and Managing Signup Keywords for Public Groups](https://support.konexus.com/administrator-functionality?hsLang=en#creating-and-managing-signup-keywords-for-public-groups)
    - [Switching Between Multiple Profiles](https://support.konexus.com/administrator-functionality?hsLang=en#switching-between-multiple-profiles)
    - [Internal Integrations](https://support.konexus.com/administrator-functionality?hsLang=en#internal-integrations)
    - [External Integrations](https://support.konexus.com/administrator-functionality?hsLang=en#external-integrations)
    - [Incident Pocket Guide](https://support.konexus.com/administrator-functionality?hsLang=en#incident-pocket-guide)
    - [Ad Hoc - Upload a Spreadsheet to an Alert](https://support.konexus.com/administrator-functionality?hsLang=en#ad-hoc-upload-a-spreadsheet-to-an-alert)
- [Integrations](https://support.konexus.com/integrations?hsLang=en#main-content)

    - [Webhook Integrations](https://support.konexus.com/integrations?hsLang=en#webhook-integrations)
    - [Microsoft Teams Integration](https://support.konexus.com/integrations?hsLang=en#microsoft-teams-integration)
- [Internal/Operational Communication](https://support.konexus.com/internal-operational-communication?hsLang=en#main-content)

    - [Mobile Application](https://support.konexus.com/internal-operational-communication?hsLang=en#mobile-application)
    - [Web Application](https://support.konexus.com/internal-operational-communication?hsLang=en#web-application)
    - [Task Lists](https://support.konexus.com/internal-operational-communication?hsLang=en#task-lists)
    - [Survey](https://support.konexus.com/internal-operational-communication?hsLang=en#survey)
- [Public Communication](https://support.konexus.com/public-communication?hsLang=en#main-content)

    - [Best Practices and Tips](https://support.konexus.com/public-communication?hsLang=en#best-practices-and-tips)
    - [Administrative Functionality](https://support.konexus.com/public-communication?hsLang=en#administrative-functionality)
    - [Public Subscriber Enrollment](https://support.konexus.com/public-communication?hsLang=en#public-subscriber-enrollment)
    - [Send Public Alerts](https://support.konexus.com/public-communication?hsLang=en#send-public-alerts)
    - [Mobile App](https://support.konexus.com/public-communication?hsLang=en#mobile-app)
    - [National Weather Service Alerts](https://support.konexus.com/public-communication?hsLang=en#national-weather-service-alerts)
- [IPAWS](https://support.konexus.com/ipaws?hsLang=en#main-content)

    - [IPAWS Information](https://support.konexus.com/ipaws?hsLang=en#ipaws-information)
    - [Password Set / Reset Process](https://support.konexus.com/ipaws?hsLang=en#password-set-reset-process)
    - [Send Alerts](https://support.konexus.com/ipaws?hsLang=en#send-alerts)
    - [Monthly Proficiency Testing](https://support.konexus.com/ipaws?hsLang=en#monthly-proficiency-testing)
    - [Administrative Functionality](https://support.konexus.com/ipaws?hsLang=en#administrative-functionality)
    - [Best Practices and Tips](https://support.konexus.com/ipaws?hsLang=en#best-practices-and-tips)
    - [Message Creator Tool](https://support.konexus.com/ipaws?hsLang=en#message-creator-tool)
    - [Enroll in Test Alerts](https://support.konexus.com/ipaws?hsLang=en#enroll-in-test-alerts)
    - [IPAWS Permissioned Templates](https://support.konexus.com/ipaws?hsLang=en#ipaws-permissioned-templates)
- [Incident Management](https://support.konexus.com/incident-management?hsLang=en#main-content)

    - [Generic Incidents](https://support.konexus.com/incident-management?hsLang=en#generic-incidents)
    - [Named Incidents](https://support.konexus.com/incident-management?hsLang=en#named-incidents)
    - [Critical Event Management Dashboard](https://support.konexus.com/incident-management?hsLang=en#critical-event-management-dashboard)
- [Release Notes](https://support.konexus.com/release-notes?hsLang=en#main-content)

    - [2026](https://support.konexus.com/release-notes?hsLang=en#2026)
    - [2025](https://support.konexus.com/release-notes?hsLang=en#2025)
    - [2024](https://support.konexus.com/release-notes?hsLang=en#2024)
    - [2023](https://support.konexus.com/release-notes?hsLang=en#2023)
    - [2022](https://support.konexus.com/release-notes?hsLang=en#2022)
    - [2021](https://support.konexus.com/release-notes?hsLang=en#2021)
- [Training](https://support.konexus.com/training?hsLang=en#main-content)

    - [New System Features](https://support.konexus.com/training?hsLang=en#new-system-features)
    - [Training Information - Virtual](https://support.konexus.com/training?hsLang=en#training-information-virtual)
- [Policies](https://support.konexus.com/policies?hsLang=en)
- [AlertSense Plans](https://support.konexus.com/alertsense-plans?hsLang=en)
- [Advanced User Management](https://support.konexus.com/advanced-user-management?hsLang=en#main-content)

    - [Access Control for Templates, Social Media, Branding & Integrations](https://support.konexus.com/advanced-user-management?hsLang=en#access-control-for-templates-social-media-branding-integrations)

- [Default HubSpot Blog](https://konexus-8969330.hs-sites.com/blog)

[![Chill listening crop-3](https://support.konexus.com/hs-fs/hubfs/Artboard%20Copy%202.png?width=152&height=24&name=Artboard%20Copy%202.png "Chill listening crop-3")](https://support.konexus.com?hsLang=en)

konexus Support

Copyright © 2026, Konexus Inc