---
title: Setting Up MFA (Multi-Factor Authentication)
description: Multi-Factor Authentication adds a second layer of security to your login and is now required.
---

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# Setting Up MFA (Multi-Factor Authentication)

## We are committed to keeping your account and data as secure as possible. To strengthen protection against unauthorized access, all Administrators must set up Multi-Factor Authentication (MFA).  Here's how.

**What Is Multi-Factor Authentication?** 

Multi-Factor Authentication adds a second layer of security to your login. In addition to your password, you will verify your identity using one of the following methods:

 

| **📧  Email Verification** A one-time code is sent to your registered email address each time you log in. | **📱  Authenticator App (OTP)** Use an app like Google Authenticator or Microsoft Authenticator to generate secure codes. |
| --- | --- |

 

**Rollout Timeline** 

The following schedule outlines each phase of the MFA rollout:

 

| **May 28** | **Client Communication** You should have received a notice to inform you of the upcoming MFA requirement and give you time to prepare. |
| --- | --- |
| **Week of June 11** | **Optional Enrollment Opens** When you log in, you will be prompted to configure MFA. This step is optional — you may skip it to avoid any disruption to your workflow. |
| **Week of July 13** | **Email Verification Required** Email-based MFA verification will be required at login and skipping is no longer allowed. Enrollment in an Authenticator App remains optional at this stage. |
| **Week of Aug 3** | **Full MFA Enforcement** All users must have MFA enabled. You may use either Email Verification or an OTP Authenticator App — both will be supported. |

 

**How to Set Up MFA — Step-by-Step** 

Follow these steps when prompted after login:

 

1. Log in to your account as normal using your username and password.
   
    ![](https://support.konexus.com/hs-fs/hubfs/undefined-May-22-2026-06-22-30-5813-PM.png?width=670&height=403&name=undefined-May-22-2026-06-22-30-5813-PM.png)
2. When the MFA setup prompt appears, select your preferred verification method: Email or Authenticator App. ![](https://support.konexus.com/hs-fs/hubfs/undefined-May-22-2026-06-22-30-3119-PM.png?width=670&height=638&name=undefined-May-22-2026-06-22-30-3119-PM.png)
3. If choosing Email: Check your inbox for a verification code and enter it to confirm your email address.
   
    ![](https://support.konexus.com/hs-fs/hubfs/undefined-May-22-2026-06-22-29-7958-PM.png?width=507&height=369&name=undefined-May-22-2026-06-22-29-7958-PM.png)
   
    
   
   ![](https://support.konexus.com/hs-fs/hubfs/undefined-May-22-2026-06-22-28-7392-PM.png?width=502&height=316&name=undefined-May-22-2026-06-22-28-7392-PM.png)
   
    
   
   ![](https://support.konexus.com/hs-fs/hubfs/undefined-May-22-2026-06-22-29-5384-PM.png?width=512&height=320&name=undefined-May-22-2026-06-22-29-5384-PM.png)
4. If choosing Authenticator App: choose the app, scan the QR code using your authenticator app, then enter the 6-digit code shown to complete setup.
   
   ![](https://support.konexus.com/hs-fs/hubfs/undefined-May-22-2026-06-22-30-3119-PM.png?width=624&height=595&name=undefined-May-22-2026-06-22-30-3119-PM.png)
5. Choose the App that you will use for Authentication:
   
   ![](https://support.konexus.com/hs-fs/hubfs/undefined-May-22-2026-06-22-29-0137-PM.png?width=670&height=475&name=undefined-May-22-2026-06-22-29-0137-PM.png)
6. Scan the QR Code:
   
   ![](https://support.konexus.com/hs-fs/hubfs/undefined-May-22-2026-06-22-30-0275-PM.png?width=670&height=762&name=undefined-May-22-2026-06-22-30-0275-PM.png)
7. After completing the setup steps, you will be provided with a list of [Recovery Codes](https://support.konexus.com/mfa-recovery-codes?hsLang=en). Save these somewhere safe (like a password manager).  
   ![](https://support.konexus.com/hs-fs/hubfs/image-png-Jun-16-2026-04-42-40-5785-PM.png?width=326&height=487&name=image-png-Jun-16-2026-04-42-40-5785-PM.png)
8. Once confirmed, your MFA setup is complete. You will use this method each time you log in going forward.  
    ![](https://support.konexus.com/hs-fs/hubfs/undefined-May-22-2026-06-22-29-3017-PM.png?width=556&height=296&name=undefined-May-22-2026-06-22-29-3017-PM.png)

Or if you have chosen the email method:  
![](https://support.konexus.com/hs-fs/hubfs/undefined-May-22-2026-06-22-30-8369-PM.png?width=546&height=296&name=undefined-May-22-2026-06-22-30-8369-PM.png)

**Frequently Asked Questions**

 

| **Q: Do I have to set this up right away?** A: No — enrollment is optional starting June 11. However, Email Verification will be required beginning July 13th, so we encourage setting it up early. |
| --- |
| **Q: What if I don't have a smartphone for an authenticator app?** A: No problem — Email Verification is fully supported and will meet the MFA requirement on its own. |
| **Q: Will this affect my current workflow?** A: Minimally. After a brief one-time setup, you will simply enter a short verification code when logging in. The process takes only seconds. |
| **Q: What if I need help?** A: Our support team is available to assist you. Contact us at tickets@konexus.com or 888-307-2013 and we will walk you through the setup. |
| **Q: What if I need to change my MFA settings?** A: Review this **[help guide](https://support.konexus.com/managing-mfa-settings?hsLang=en)**, or reach out to our support team for further assistance. |

 

**Questions or Concerns?** 

We understand that changes like this can raise questions, and we are here to help. Please don't hesitate to reach out to our support team if you need assistance at tickets@konexus.com.

 

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