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Setting Up MFA (Multi-Factor Authentication)

We are committed to keeping your account and data as secure as possible. To strengthen protection against unauthorized access, all Administrators must set up Multi-Factor Authentication (MFA).  Here's how.

What Is Multi-Factor Authentication? 

Multi-Factor Authentication adds a second layer of security to your login. In addition to your password, you will verify your identity using one of the following methods:

 

📧  Email Verification

A one-time code is sent to your registered email address each time you log in.

📱  Authenticator App (OTP)

Use an app like Google Authenticator or Microsoft Authenticator to generate secure codes.

 

Rollout Timeline 

The following schedule outlines each phase of the MFA rollout:

 

May 26

Client Communication

You should have received a notice to inform you of the upcoming MFA requirement and give you time to prepare.

June 11

Optional Enrollment Opens

When you log in, you will be prompted to configure MFA. This step is optional — you may skip it to avoid any disruption to your workflow.

July 13

Email Verification Required

Email-based MFA verification will be required at login and skipping is no longer allowed. Enrollment in an Authenticator App remains optional at this stage.

July 31

Full MFA Enforcement

All users must have MFA enabled. You may use either Email Verification or an OTP Authenticator App — both will be supported.

 

How to Set Up MFA — Step-by-Step 

Follow these steps when prompted after login:

 

  1. Log in to your account as normal using your username and password.

     

  2. When the MFA setup prompt appears, select your preferred verification method: Email or Authenticator App. 

  3. If choosing Email: Check your inbox for a verification code and enter it to confirm your email address.

     

     

     

  4. If choosing Authenticator App: choose the app, scan the QR code using your authenticator app, then enter the 6-digit code shown to complete setup.

  5. Choose the App that you will use for Authentication:

  6. Scan the QR Code:

  7. Once confirmed, your MFA setup is complete. You will use this method each time you log in going forward.
     

Or if you have chosen the email method:

Frequently Asked Questions

 

Q: Do I have to set this up right away?

A: No — enrollment is optional starting June 11. However, Email Verification will be required beginning July 13th, so we encourage setting it up early.

Q: What if I don't have a smartphone for an authenticator app?

A: No problem — Email Verification is fully supported and will meet the MFA requirement on its own.

Q: Will this affect my current workflow?

A: Minimally. After a brief one-time setup, you will simply enter a short verification code when logging in. The process takes only seconds.

Q: What if I need help?

A: Our support team is available to assist you. Contact us at [support email] or [phone number] and we will walk you through the setup.

 

 

Questions or Concerns? 

We understand that changes like this can raise questions, and we are here to help. Please don't hesitate to reach out to our support team if you need assistance at tickets@konexus.com.