How to Send an Alert to Public Subscribers

Customers can use the Public Alert Page to send alerts to citizens who signed up for them

After a citizen signs up to receive alerts, administrators can send them alerts using various channels of communication. The text message format can even be customized. If an agency has not specified a default format, the sender of the alert can choose from one of three formats for the text message. These include: Sender, Subject, and Full Message. Choosing 'Sender' prepends the sender's name to the text message. Choosing 'Subject' prepends the subject to the text message. Finally, selecting 'Full Message' sends only the message.

Sometimes messages are too long for a text message. The Public Alert page's linking capability is a great way to convey additional information to alert recipients. When the 'Additional Public Alert Details' section is populated with more details about the alert, and the 'Add Link to Message' box is checked, alert messages sent via text will include a link. Citizens can click on the link to view the alert in their preferred language.