Send Alert

This article explains how to create and send an alert from the mobile app. Not all features are available for all tenants.

1. From the drawer menu located at the left-hand side of the screen, select Send Alert to start the alert creation process.  You can also start an alert by selecting at Template.
   
   

Select an Incident

1. Select the Select Incident field - if your agency uses Incidents
2. Select the incident that best fits the current situation.

Select Incident Location

1. Select the Select Incident field.
2. Enter an address or move the pin on the map to select the location.
3. Click “Save” to return to the Create Alert form.

1. Select the Recipients field.
2. Select Add Groups to add a group of recipients.
   1. To see users within a group, navigate through the group structure to preview the list of members.
3. Select Add Contact to add specific contacts.
4. Select the circle next to the group or contact that you would like to add to the alert.
5. Tap the checkmark in the upper-right corner to preview all the groups and contacts that have been added to the alert.
6. Tap the checkmark in the upper-right corner to confirm recipients.

Enter Subject and Message

1. Select the Subject field and type in your subject.
2. Select the Message field to write your message. 
• Messages can either be typed using the keyboard or dictated using the microphone.

Delivery Methods

1. Account Admins can set the default alerting methods.
2. To adjust these, toggle the “Use default delivery settings” option off.
3. Toggle the individual delivery channels on or off as needed.
4. Click the checkmark in the upper-right corner to save your selections and return to the Create Alert form.

Optional: Add Images

1. To add images, tap the icon in the bottom-left corner on the toolbar.
• Users can add images that are saved on their device, or they can add a new image by selecting the camera icon on the screen.
2. Tap Select in the top right corner to add the selected images or videos to the alert.

Confirm and Send

1. Preview the alert form and tap Next.
2. Preview the recipient view and tap the Send arrow to send the alert.
• Users can tap the back icon in the top left to edit the alert at any time prior to sending.

View Alerts Received and Communication Sent

1. From the drawer menu, select Communication Sent to access alerts/polls that you have sent.
2. Select Alerts Received to view all the alerts/polls that have been sent to you.

View Communication Sent

1. Select Communication Sent from the app drawer menu.
2. Select the desired alert/poll. 
3. View the details.
4. Toolbar items
• Tap to see all attachments.
• Tap to review location.
• Tap to review the severity assessment.
• Tap to reply/fwd.
• Tap to initiate a chat from the alert recipients.

Initiate a Reply or Forward

1. Select Alerts Received from the app drawer menu.
2. Select the desired alert/poll.
3. Select the icon in the bottom toolbar and select either Reply, Reply All, or Forward.
4. Complete the Create Alert form when prompted.
• For FWD: add recipients and enter your message
• For RE/RE All: enter your message

Send Reply or Forward

1. Complete the Create Alert Form when prompted.
2. Incident, Recipients, Severity Assessment, and Subject are pre-populated from the original alert but can be edited.
3. Complete the message, confirm, and send.

Initiate a Chat from an Alert

1. Select Alerts Received from the app drawer menu.
2. Select the desired alert/poll.
3. Select the icon in the bottom toolbar and select either Chat with Sender, Chat with All Recipients, or Chat with Others.
4. Complete the Create Chat Process.
   1. Review a Chat Name.
   2. Review Recipients.
   3. Confirm the details and tap Create in the top right corner.
   4. Start messaging.