--- title: Submit a Support Ticket description: Support Ticket Submission Process --- [Skip to content](https://support.konexus.com/service-hub#main-content) English Show submenu for translations [Create a Support Ticket](https://support.konexus.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.konexus.com/servicehub?hsLang=en) ![Konexus Logo](https://support.konexus.com/hs-fs/hubfs/KONEXUS_LOGO_WHITEBG_small.png?width=257&height=40&name=KONEXUS_LOGO_WHITEBG_small.png) - [Knowledge Base](https://support.konexus.com/) - [View My Tickets](https://support.konexus.com/servicehub) - [Partner Forms](https://support.konexus.com/partner-submission-forms) - [Sign out](https://support.konexus.com/_hcms/mem/logout) Open main navigation Close main navigation - [Knowledge Base](https://support.konexus.com/) - [View My Tickets](https://support.konexus.com/servicehub) - [Partner Forms](https://support.konexus.com/partner-submission-forms) - [Sign out](https://support.konexus.com/_hcms/mem/logout) - English Show submenu for translations - [Create a Support Ticket](https://support.konexus.com/kb-tickets/new) - [Customer portal](https://support.konexus.com/servicehub) - Go to konexus.com Go to konexus.com Search the help articles to find what you are looking for. - There are no suggestions because the search field is empty. 1. [Help](https://support.konexus.com/?hsLang=en) 2. [Frequently Asked Questions](https://support.konexus.com/frequently-asked-questions?hsLang=en) 3. [Help: Konexus & AlertSense Support](https://support.konexus.com/frequently-asked-questions?hsLang=en#help-konexus-alertsense-support) # Submit a Support Ticket ## Need help? Submit a ticket through the Service Hub. #### As a visitor, you can quickly [create a support ticket](https://support.konexus.com/kb-tickets/new?hsLang=en) without registering. IF THIS IS AN **EMERGENCY** and you are a current tenant, please call **888-307-2013.  This number is available 24/7/365.** Otherwise, creating a support ticket is the best way for all of our support agents to respond quickly to your issue. #### If you are a regular Konexus user, you may prefer to [register for full access](https://support.konexus.com/service-hub#Register-for-service-hub) to the Konexus Service Hub *([click here or continue reading for instructions to register](https://support.konexus.com/service-hub#Register-for-service-hub)).*   ### Quick Access Links:   **[Create a Support Ticket without registering](https://support.konexus.com/kb-tickets/new?hsLang=en)** (fastest): [Create a Support Ticket](https://support.konexus.com/kb-tickets/new?hsLang=en)   **[Access the full Konexus Service Hub](https://support.konexus.com/servicehub?hsLang=en)** (first time registration required): [Service Hub registration](https://support.konexus.com/servicehub?hsLang=en)   [**Once registered, create a ticket with this link**](https://support.konexus.com/servicehub/new?hsLang=en) (bookmark it!): [Create a ticket with this link](https://support.konexus.com/servicehub/new?hsLang=en)     **Benefit of registering for the Konexus Service Hub:** The Service Hub/ Support Ticket Portal will allow transparency to your organization, showing all tickets that have been submitted by anyone at your company. Additionally, you will be able to **check the status of any ticket at any time**, and see the latest history or messages for each.   **⇒ To register for the Konexus Service Hub, go to [Service Hub registration](https://support.konexus.com/servicehub?hsLang=en). At the bottom of the page under the Login button, click the [Register here](https://support.konexus.com/_hcms/mem/register?redirect_url=/&hsLang=en) link.** ![Service Hub/ Support Ticket Portal](https://support.konexus.com/hubfs/image%20(13)-png-1.png) **⇒ After you click on 'Register here" you'll be sent to another screen to enter your email address and set up a password.** **⇒ Use your company email address to register. Once you complete the registration step, you'll be told to check your email and action a verification email.** The verification email comes from noreply@konexus.com and is sent on our behalf from our CRM, HubSpot. *If you don't get the email within a few minutes, check your spam folder. If you still don't get the verification email, you'll need to reach out to your organization's IT department with the following information: "I am expecting an email from **noreply@konexus.com**, mailed by: **notify.hubspotemail.net**, subject: **Verify your email address at support.konexus.com** and I have not received it. Will you please check the quarantine for this message and release it to me?" (See the screenshot below for an example of the email that is sent for verification)* **![Verify Your email address](https://support.konexus.com/hubfs/image-png-May-11-2023-03-42-08-0410-PM.png)** **⇒ Once you have verified your email, return to the Service Hub: [Service Hub registration](https://support.konexus.com/servicehub?hsLang=en). You will then be able to sign in and access the Konexus Support Portal/ Service Hub.** **⇒ To create a ticket within Service Hub, click on "File a Support Ticket" in the menu along the top.** See screenshot below. Alternatively, you can also bookmark this link to go straight to submitting a ticket next time: [Once registered, create a ticket with this new link](https://support.konexus.com/servicehub/new?hsLang=en). **![File a Support Ticket](https://support.konexus.com/hubfs/image-png-May-11-2023-03-50-24-6701-PM.png)**   - If your browser supports cookies, you shouldn't have to sign in to Service Hub again, unless you manually log out or delete your cookies/ clear your cache.. - All of your company's current and past tickets will populate in the Hub once you register and sign in. - **At the top of the 'View My Tickets' page** or the main Service Hub page, you can toggle the '**View**'  between '**My Tickets**' and '**Organization Tickets**.'   **As a reminder, you can create a Support Ticket for Konexus *without* registering (this is the fastest method if you are not already registered). Go to this link to [create a ticket.](https://support.konexus.com/kb-tickets/new?hsLang=en)**   ### **Emergency? ** ### **As always, in the event of an emergency, please call our 24/7 support line for immediate assistance:** ### **1-888-307-2013.**     - [Frequently Asked Questions](https://support.konexus.com/frequently-asked-questions?hsLang=en#main-content) - [Trouble Logging In](https://support.konexus.com/frequently-asked-questions?hsLang=en#trouble-logging-in) - [Weather Alerts](https://support.konexus.com/frequently-asked-questions?hsLang=en#weather-alerts) - [Konexus Supported Formats, Sizes, etc.](https://support.konexus.com/frequently-asked-questions?hsLang=en#konexus-supported-formats-sizes-etc) - [Alert History Delivery Status](https://support.konexus.com/frequently-asked-questions?hsLang=en#alert-history-delivery-status) - [Help: Konexus & AlertSense Support](https://support.konexus.com/frequently-asked-questions?hsLang=en#help-konexus-alertsense-support) - [Upgrading to the new Platform](https://support.konexus.com/frequently-asked-questions?hsLang=en#upgrading-to-the-new-platform) - 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