Social Media Accounts - Authorization Expiration

It's important to be aware that each Social Media platform account added to the web interface has an expiration date.

Each social media account expires for several reasons. Here's why this is important and what steps you can take:

Reasons for Expiration Dates:

• Security: Expiration dates help to maintain the security of your accounts by ensuring that access tokens are regularly refreshed or revoked.
• Platform Policies: Social media platforms have their own policies regarding access and permissions. Expiration dates help to comply with these policies.
• Data Freshness: Regularly updating access ensures that the data displayed in the interface remains current and accurate.

• Check Regularly: Periodically review the expiration dates for each connected account to avoid any service disruptions.  Konexus will show the expiration on the Manage Social Media page or notify you of the expiration on the Alert Form.  If the Administrator logged into the system has permission to modify the Social Media Account, they will be able to re-authenticate by logging back into the account.
  
  
  
• Renew or Reconnect: Before the expiration date, renew the connection or reconnect the account to the web interface. This process usually involves re-authenticating with the social media platform.