---
title: Unsubscribe Report
description: This new report will allow Administrators with certain permissions to have an easily viewable list of recipients who have unsubscribed.
---

[Skip to content](https://support.konexus.com/unsubscribe-report#main-content)

English

Show submenu for translations

[Create a Support Ticket](https://support.konexus.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.konexus.com/servicehub?hsLang=en)

![Konexus Logo](https://support.konexus.com/hs-fs/hubfs/KONEXUS_LOGO_WHITEBG_small.png?width=257&height=40&name=KONEXUS_LOGO_WHITEBG_small.png)

- [Knowledge Base](https://support.konexus.com/)
- [View My Tickets](https://support.konexus.com/servicehub)
- [Partner Forms](https://support.konexus.com/partner-submission-forms)
- [Sign out](https://support.konexus.com/_hcms/mem/logout)

Open main navigation

Close main navigation

- [Knowledge Base](https://support.konexus.com/)
- [View My Tickets](https://support.konexus.com/servicehub)
- [Partner Forms](https://support.konexus.com/partner-submission-forms)
- [Sign out](https://support.konexus.com/_hcms/mem/logout)
- English
  
  Show submenu for translations
- [Create a Support Ticket](https://support.konexus.com/kb-tickets/new)
- [Customer portal](https://support.konexus.com/servicehub)
- Go to konexus.com

 Go to konexus.com

 Search the help articles to find what you are looking for.

- There are no suggestions because the search field is empty.

1. [Help](https://support.konexus.com/?hsLang=en)
2. [Administrator Functionality](https://support.konexus.com/administrator-functionality?hsLang=en)
3. [Resources](https://support.konexus.com/administrator-functionality?hsLang=en#resources)

# Unsubscribe Report

## This report allows Administrators with certain permissions to have an easily viewable list of recipients who have unsubscribed.

Sending alerts is important.  Hand in hand with that is to know how your message is being received and if recipients have chosen to longer receive these alerts for some reason.  There is a new report available to Administrators with certain permissions to see these results in a logical way.

To access the report, click on Unsubscribe Report on the left navigation:

![Resources](https://support.konexus.com/hs-fs/hubfs/image-png-Jun-13-2024-04-22-07-0524-PM.png?width=281&height=377&name=image-png-Jun-13-2024-04-22-07-0524-PM.png)

The report has filters to allow Administrators to view data on certain parameters like voice, SMS, email or AlertID.

![Unsubscribe Report](https://support.konexus.com/hs-fs/hubfs/image-png-Jun-13-2024-04-25-29-7731-PM.png?width=688&height=138&name=image-png-Jun-13-2024-04-25-29-7731-PM.png)

The report will show:

- Email or phone that Unsubscribed
- Reason Unsubscribed 
    - User Initiated - the recipient unsubscribed with the method available
    - Admin Initiated - the recipient was unsubscribed by the agency, possibly due to a phone call or other contact with the recipient
    - Email Bounced - the system automatically unsubscribed the recipient due to multiple failed deliveries
    - Email Complaint - the recipient submitted the received email to their provider as Junk or Spam
- Unsubscribed Date
- Alert ID of the message in which the recipient unsubscribed
- Clicking the Alert ID on the report will direct to the Alert History of the message that was sent

![Unsubscribed Delivery](https://support.konexus.com/hs-fs/hubfs/image-png-Jun-13-2024-04-48-31-2486-PM.png?width=688&height=294&name=image-png-Jun-13-2024-04-48-31-2486-PM.png)

SMS and Voice reasons will simply show as Unsubscribed.

 

 

- [Frequently Asked Questions](https://support.konexus.com/frequently-asked-questions?hsLang=en#main-content)

    - [Trouble Logging In](https://support.konexus.com/frequently-asked-questions?hsLang=en#trouble-logging-in)
    - [Weather Alerts](https://support.konexus.com/frequently-asked-questions?hsLang=en#weather-alerts)
    - [Konexus Supported Formats, Sizes, etc.](https://support.konexus.com/frequently-asked-questions?hsLang=en#konexus-supported-formats-sizes-etc)
    - [Alert History Delivery Status](https://support.konexus.com/frequently-asked-questions?hsLang=en#alert-history-delivery-status)
    - [Help: Konexus & AlertSense Support](https://support.konexus.com/frequently-asked-questions?hsLang=en#help-konexus-alertsense-support)
    - [Upgrading to the new Platform](https://support.konexus.com/frequently-asked-questions?hsLang=en#upgrading-to-the-new-platform)
    - [Great ShakeOut Drill](https://support.konexus.com/frequently-asked-questions?hsLang=en#great-shakeout-drill)
    - [SMS Delivery Issues](https://support.konexus.com/frequently-asked-questions?hsLang=en#sms-delivery-issues)
    - [Callback Number - Hiya Registration](https://support.konexus.com/frequently-asked-questions?hsLang=en#callback-number-hiya-registration)
- [Administrator Functionality](https://support.konexus.com/administrator-functionality?hsLang=en#main-content)

    - [General Admin Functionality](https://support.konexus.com/administrator-functionality?hsLang=en#general-admin-functionality)
    - [Resources](https://support.konexus.com/administrator-functionality?hsLang=en#resources)
    - [Contact and Group Management (Directories)](https://support.konexus.com/administrator-functionality?hsLang=en#contact-and-group-management-directories)
    - [Settings](https://support.konexus.com/administrator-functionality?hsLang=en#settings)
    - [Creating and Managing Signup Keywords for Public Groups](https://support.konexus.com/administrator-functionality?hsLang=en#creating-and-managing-signup-keywords-for-public-groups)
    - [Switching Between Multiple Profiles](https://support.konexus.com/administrator-functionality?hsLang=en#switching-between-multiple-profiles)
    - [Internal Integrations](https://support.konexus.com/administrator-functionality?hsLang=en#internal-integrations)
    - [External Integrations](https://support.konexus.com/administrator-functionality?hsLang=en#external-integrations)
    - [Incident Pocket Guide](https://support.konexus.com/administrator-functionality?hsLang=en#incident-pocket-guide)
    - [Ad Hoc - Upload a Spreadsheet to an Alert](https://support.konexus.com/administrator-functionality?hsLang=en#ad-hoc-upload-a-spreadsheet-to-an-alert)
- [Integrations](https://support.konexus.com/integrations?hsLang=en#main-content)

    - [Webhook Integrations](https://support.konexus.com/integrations?hsLang=en#webhook-integrations)
    - [Microsoft Teams Integration](https://support.konexus.com/integrations?hsLang=en#microsoft-teams-integration)
- [Internal/Operational Communication](https://support.konexus.com/internal-operational-communication?hsLang=en#main-content)

    - [Mobile Application](https://support.konexus.com/internal-operational-communication?hsLang=en#mobile-application)
    - [Web Application](https://support.konexus.com/internal-operational-communication?hsLang=en#web-application)
    - [Task Lists](https://support.konexus.com/internal-operational-communication?hsLang=en#task-lists)
    - [Survey](https://support.konexus.com/internal-operational-communication?hsLang=en#survey)
- [Public Communication](https://support.konexus.com/public-communication?hsLang=en#main-content)

    - [Best Practices and Tips](https://support.konexus.com/public-communication?hsLang=en#best-practices-and-tips)
    - [Administrative Functionality](https://support.konexus.com/public-communication?hsLang=en#administrative-functionality)
    - [Public Subscriber Enrollment](https://support.konexus.com/public-communication?hsLang=en#public-subscriber-enrollment)
    - [Send Public Alerts](https://support.konexus.com/public-communication?hsLang=en#send-public-alerts)
    - [Mobile App](https://support.konexus.com/public-communication?hsLang=en#mobile-app)
    - [National Weather Service Alerts](https://support.konexus.com/public-communication?hsLang=en#national-weather-service-alerts)
- [IPAWS](https://support.konexus.com/ipaws?hsLang=en#main-content)

    - [IPAWS Information](https://support.konexus.com/ipaws?hsLang=en#ipaws-information)
    - [Password Set / Reset Process](https://support.konexus.com/ipaws?hsLang=en#password-set-reset-process)
    - [Send Alerts](https://support.konexus.com/ipaws?hsLang=en#send-alerts)
    - [Monthly Proficiency Testing](https://support.konexus.com/ipaws?hsLang=en#monthly-proficiency-testing)
    - [Administrative Functionality](https://support.konexus.com/ipaws?hsLang=en#administrative-functionality)
    - [Best Practices and Tips](https://support.konexus.com/ipaws?hsLang=en#best-practices-and-tips)
    - [Message Creator Tool](https://support.konexus.com/ipaws?hsLang=en#message-creator-tool)
    - [Enroll in Test Alerts](https://support.konexus.com/ipaws?hsLang=en#enroll-in-test-alerts)
    - [IPAWS Permissioned Templates](https://support.konexus.com/ipaws?hsLang=en#ipaws-permissioned-templates)
- [Incident Management](https://support.konexus.com/incident-management?hsLang=en#main-content)

    - [Generic Incidents](https://support.konexus.com/incident-management?hsLang=en#generic-incidents)
    - [Named Incidents](https://support.konexus.com/incident-management?hsLang=en#named-incidents)
    - [Critical Event Management Dashboard](https://support.konexus.com/incident-management?hsLang=en#critical-event-management-dashboard)
- [Release Notes](https://support.konexus.com/release-notes?hsLang=en#main-content)

    - [2026](https://support.konexus.com/release-notes?hsLang=en#2026)
    - [2025](https://support.konexus.com/release-notes?hsLang=en#2025)
    - [2024](https://support.konexus.com/release-notes?hsLang=en#2024)
    - [2023](https://support.konexus.com/release-notes?hsLang=en#2023)
    - [2022](https://support.konexus.com/release-notes?hsLang=en#2022)
    - [2021](https://support.konexus.com/release-notes?hsLang=en#2021)
- [Training](https://support.konexus.com/training?hsLang=en#main-content)

    - [New System Features](https://support.konexus.com/training?hsLang=en#new-system-features)
    - [Training Information - Virtual](https://support.konexus.com/training?hsLang=en#training-information-virtual)
- [Policies](https://support.konexus.com/policies?hsLang=en)
- [AlertSense Plans](https://support.konexus.com/alertsense-plans?hsLang=en)
- [Advanced User Management](https://support.konexus.com/advanced-user-management?hsLang=en#main-content)

    - [Access Control for Templates, Social Media, Branding & Integrations](https://support.konexus.com/advanced-user-management?hsLang=en#access-control-for-templates-social-media-branding-integrations)

- [Default HubSpot Blog](https://konexus-8969330.hs-sites.com/blog)

[![Chill listening crop-3](https://support.konexus.com/hs-fs/hubfs/Artboard%20Copy%202.png?width=152&height=24&name=Artboard%20Copy%202.png "Chill listening crop-3")](https://support.konexus.com?hsLang=en)

konexus Support

Copyright © 2026, Konexus Inc