---
title: Forgot Password & Locked Account
description: Check here to see solutions for common issues when attempting to login.
---

[Skip to content](https://support.konexus.com/common-login-issues#main-content)

English

Show submenu for translations

[Create a Support Ticket](https://support.konexus.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.konexus.com/servicehub?hsLang=en)

![Konexus Logo](https://support.konexus.com/hs-fs/hubfs/KONEXUS_LOGO_WHITEBG_small.png?width=257&height=40&name=KONEXUS_LOGO_WHITEBG_small.png)

- [Knowledge Base](https://support.konexus.com/)
- [View My Tickets](https://support.konexus.com/servicehub)
- [Partner Forms](https://support.konexus.com/partner-submission-forms)
- [Sign out](https://support.konexus.com/_hcms/mem/logout)

Open main navigation

Close main navigation

- [Knowledge Base](https://support.konexus.com/)
- [View My Tickets](https://support.konexus.com/servicehub)
- [Partner Forms](https://support.konexus.com/partner-submission-forms)
- [Sign out](https://support.konexus.com/_hcms/mem/logout)
- English
  
  Show submenu for translations
- [Create a Support Ticket](https://support.konexus.com/kb-tickets/new)
- [Customer portal](https://support.konexus.com/servicehub)
- Go to konexus.com

 Go to konexus.com

 Search the help articles to find what you are looking for.

- There are no suggestions because the search field is empty.

1. [Help](https://support.konexus.com/?hsLang=en)
2. [Frequently Asked Questions](https://support.konexus.com/frequently-asked-questions?hsLang=en)
3. [Trouble Logging In](https://support.konexus.com/frequently-asked-questions?hsLang=en#trouble-logging-in)

# Forgot Password & Locked Account

## Check here to see solutions for common issues when attempting to login.

### How do I reset my password or unlock my account

All Konexus applications allow you to reset your password if you are ever locked out of your account or if you have forgotten your password. 

Simply click the "Forgot Password" or "Trouble Logging In" link from the login screen and verify your email. If we are able to match your email with your account, you will receive instructions to reset your password. 

These instructions **do not **apply to users who's organization utilizes an SSO integration. If you are redirected to login screen branded for your organization, please reach out to your administrator for assistance with login issues. 

[Read the article related to common SSO questions](https://support.konexus.com/single-sign-on-login-issues?hsLang=en)

| **Internal & Public Alerting Application** | **Internal & Public Alerting Application (Legacy)** | **IPAWS** |
| --- | --- | --- |
| ![Login page](https://support.konexus.com/hs-fs/hubfs/image-png-Jul-14-2021-09-34-47-02-PM.png?width=386&name=image-png-Jul-14-2021-09-34-47-02-PM.png) | ![Internal & Public Alerting Application (Legacy)](https://support.konexus.com/hs-fs/hubfs/image-png-Jul-14-2021-09-35-19-17-PM.png?width=375&name=image-png-Jul-14-2021-09-35-19-17-PM.png) | ![IPAWS - Konexus](https://support.konexus.com/hs-fs/hubfs/image-png-Jul-14-2021-09-36-29-46-PM.png?width=375&name=image-png-Jul-14-2021-09-36-29-46-PM.png) |

### I tried to reset my password but the link expired?

That is alright, we can send you another one. Follow the steps above and another reset email will be sent. Password reset links have a limited lifespan and expire after 3 hours.

We are always here 24/7 to assist with any support needs, so you can always give us a call if you get stuck.

 

***Password Requirements:***

- *At least 8 characters in length*
- *At least 2 upper case and 2 lower case letters*
- *At least 2 numbers*
- *At least 1 special character (!, @, #, $, %, &, \*, etc...)*

 

 

- [Frequently Asked Questions](https://support.konexus.com/frequently-asked-questions?hsLang=en#main-content)

    - [Trouble Logging In](https://support.konexus.com/frequently-asked-questions?hsLang=en#trouble-logging-in)
    - [Weather Alerts](https://support.konexus.com/frequently-asked-questions?hsLang=en#weather-alerts)
    - [Konexus Supported Formats, Sizes, etc.](https://support.konexus.com/frequently-asked-questions?hsLang=en#konexus-supported-formats-sizes-etc)
    - [Alert History Delivery Status](https://support.konexus.com/frequently-asked-questions?hsLang=en#alert-history-delivery-status)
    - [Help: Konexus & AlertSense Support](https://support.konexus.com/frequently-asked-questions?hsLang=en#help-konexus-alertsense-support)
    - [Upgrading to the new Platform](https://support.konexus.com/frequently-asked-questions?hsLang=en#upgrading-to-the-new-platform)
    - [Great ShakeOut Drill](https://support.konexus.com/frequently-asked-questions?hsLang=en#great-shakeout-drill)
    - [SMS Delivery Issues](https://support.konexus.com/frequently-asked-questions?hsLang=en#sms-delivery-issues)
    - [Callback Number - Hiya Registration](https://support.konexus.com/frequently-asked-questions?hsLang=en#callback-number-hiya-registration)
- [Administrator Functionality](https://support.konexus.com/administrator-functionality?hsLang=en#main-content)

    - [General Admin Functionality](https://support.konexus.com/administrator-functionality?hsLang=en#general-admin-functionality)
    - [Resources](https://support.konexus.com/administrator-functionality?hsLang=en#resources)
    - [Contact and Group Management (Directories)](https://support.konexus.com/administrator-functionality?hsLang=en#contact-and-group-management-directories)
    - [Settings](https://support.konexus.com/administrator-functionality?hsLang=en#settings)
    - [Creating and Managing Signup Keywords for Public Groups](https://support.konexus.com/administrator-functionality?hsLang=en#creating-and-managing-signup-keywords-for-public-groups)
    - [Switching Between Multiple Profiles](https://support.konexus.com/administrator-functionality?hsLang=en#switching-between-multiple-profiles)
    - [Internal Integrations](https://support.konexus.com/administrator-functionality?hsLang=en#internal-integrations)
    - [External Integrations](https://support.konexus.com/administrator-functionality?hsLang=en#external-integrations)
    - [Incident Pocket Guide](https://support.konexus.com/administrator-functionality?hsLang=en#incident-pocket-guide)
    - [Ad Hoc - Upload a Spreadsheet to an Alert](https://support.konexus.com/administrator-functionality?hsLang=en#ad-hoc-upload-a-spreadsheet-to-an-alert)
- [Integrations](https://support.konexus.com/integrations?hsLang=en#main-content)

    - [Webhook Integrations](https://support.konexus.com/integrations?hsLang=en#webhook-integrations)
    - [Microsoft Teams Integration](https://support.konexus.com/integrations?hsLang=en#microsoft-teams-integration)
- [Internal/Operational Communication](https://support.konexus.com/internal-operational-communication?hsLang=en#main-content)

    - [Mobile Application](https://support.konexus.com/internal-operational-communication?hsLang=en#mobile-application)
    - [Web Application](https://support.konexus.com/internal-operational-communication?hsLang=en#web-application)
    - [Task Lists](https://support.konexus.com/internal-operational-communication?hsLang=en#task-lists)
    - [Survey](https://support.konexus.com/internal-operational-communication?hsLang=en#survey)
- [Public Communication](https://support.konexus.com/public-communication?hsLang=en#main-content)

    - [Best Practices and Tips](https://support.konexus.com/public-communication?hsLang=en#best-practices-and-tips)
    - [Administrative Functionality](https://support.konexus.com/public-communication?hsLang=en#administrative-functionality)
    - [Public Subscriber Enrollment](https://support.konexus.com/public-communication?hsLang=en#public-subscriber-enrollment)
    - [Send Public Alerts](https://support.konexus.com/public-communication?hsLang=en#send-public-alerts)
    - [Mobile App](https://support.konexus.com/public-communication?hsLang=en#mobile-app)
    - [National Weather Service Alerts](https://support.konexus.com/public-communication?hsLang=en#national-weather-service-alerts)
- [IPAWS](https://support.konexus.com/ipaws?hsLang=en#main-content)

    - [IPAWS Information](https://support.konexus.com/ipaws?hsLang=en#ipaws-information)
    - [Password Set / Reset Process](https://support.konexus.com/ipaws?hsLang=en#password-set-reset-process)
    - [Send Alerts](https://support.konexus.com/ipaws?hsLang=en#send-alerts)
    - [Monthly Proficiency Testing](https://support.konexus.com/ipaws?hsLang=en#monthly-proficiency-testing)
    - [Administrative Functionality](https://support.konexus.com/ipaws?hsLang=en#administrative-functionality)
    - [Best Practices and Tips](https://support.konexus.com/ipaws?hsLang=en#best-practices-and-tips)
    - [Message Creator Tool](https://support.konexus.com/ipaws?hsLang=en#message-creator-tool)
    - [Enroll in Test Alerts](https://support.konexus.com/ipaws?hsLang=en#enroll-in-test-alerts)
    - [IPAWS Permissioned Templates](https://support.konexus.com/ipaws?hsLang=en#ipaws-permissioned-templates)
- [Incident Management](https://support.konexus.com/incident-management?hsLang=en#main-content)

    - [Generic Incidents](https://support.konexus.com/incident-management?hsLang=en#generic-incidents)
    - [Named Incidents](https://support.konexus.com/incident-management?hsLang=en#named-incidents)
    - [Critical Event Management Dashboard](https://support.konexus.com/incident-management?hsLang=en#critical-event-management-dashboard)
- [Release Notes](https://support.konexus.com/release-notes?hsLang=en#main-content)

    - [2026](https://support.konexus.com/release-notes?hsLang=en#2026)
    - [2025](https://support.konexus.com/release-notes?hsLang=en#2025)
    - [2024](https://support.konexus.com/release-notes?hsLang=en#2024)
    - [2023](https://support.konexus.com/release-notes?hsLang=en#2023)
    - [2022](https://support.konexus.com/release-notes?hsLang=en#2022)
    - [2021](https://support.konexus.com/release-notes?hsLang=en#2021)
- [Training](https://support.konexus.com/training?hsLang=en#main-content)

    - [New System Features](https://support.konexus.com/training?hsLang=en#new-system-features)
- [Policies](https://support.konexus.com/policies?hsLang=en)
- [AlertSense Plans](https://support.konexus.com/alertsense-plans?hsLang=en)
- [Advanced User Management](https://support.konexus.com/advanced-user-management?hsLang=en#main-content)

    - [Access Control for Templates, Social Media, Branding & Integrations](https://support.konexus.com/advanced-user-management?hsLang=en#access-control-for-templates-social-media-branding-integrations)

- [Default HubSpot Blog](https://konexus-8969330.hs-sites.com/blog)

[![Chill listening crop-3](https://support.konexus.com/hs-fs/hubfs/Artboard%20Copy%202.png?width=152&height=24&name=Artboard%20Copy%202.png "Chill listening crop-3")](https://support.konexus.com?hsLang=en)

konexus Support

Copyright © 2026, Konexus Inc