Wondering how many SMS messages or voice minutes your account has used during a certain period of time?
At present, the Konexus user interface does not provide a direct way to access this specific information. However, you can request a total for the past 12 months by sending an email to client-success@konexus.com. Please include your account name and specify whether you would like totals for SMS messages, voice minutes, or both.
It is important to understand that both the "Alert History" and "Usage Report" sections within the Konexus interface display only the total number of communications sent, multiplied by the number of recipients. These reports do not reflect the actual usage of SMS segments, which are calculated in 160-character increments, or voice minutes, which are assessed in 60-second intervals. For example, if you send one text message that is 182 characters long and a corresponding voice message that lasts 1 minute and 18 seconds to 10 recipients, the system will indicate that you sent 10 texts and 10 voice messages. While this is accurate in terms of the number of messages sent, the calculation for your SMS and voice minute usage for your annual contract or invoice period would account for 20 SMS segments and 20 voice minutes. This is due to the fact that SMS messages exceeding 160 characters are counted as multiple segments, and any voice message longer than 60 seconds is counted in full minute increments.
For additional information, refer to the Knowledge Base article below.
It shares best practices regarding SMS usage, including simple
tips on how to easily reduce your account's SMS usage:
SMS Usage: Best Practices for Admins
If you have questions about how many SMS messages or Voice minutes your account is allotted, or if you need help understanding your invoice or contract, feel free to contact the Client Success team at client-success@konexus.com.