---
title: "Send Public Notifications: ETN, Social Media, Municipal Areas"
description: This article describes the process for sending a public notification through Emergency Telephone Notification (ETN), Social Media and other channels.
---

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# Send Public Notifications: ETN, Social Media, Municipal Areas

## This article describes the process for sending a public notification through Emergency Telephone Notification (ETN) and other channels.

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NOTE: Per FCC regulations, ETN (Emergency Telephone Notification) phone numbers are **not** allowed to be called unless it is an EMERGENCY.  These numbers did not opt-in to receive alerts, so not adhering to this guideline can have severe consequences for your agency!  This must be acknowledged before sending any alert with ETN.

![](https://support.konexus.com/hs-fs/hubfs/image-png-May-27-2026-02-46-44-7383-PM.png?width=613&height=265&name=image-png-May-27-2026-02-46-44-7383-PM.png)

### Create Alert

1. Select **Send Alert** from the left-hand navigation menu.
   
    ![Geolocation Public Notification\_Navigation Menu](https://support.konexus.com/hs-fs/hubfs/Geolocation%20Public%20Notification_Navigation%20Menu.png?width=277&name=Geolocation%20Public%20Notification_Navigation%20Menu.png)
   
     1. The additional menu on the left-hand side of the **Send Alert** page outlines the Send Alert Form that is assigned to your role. As you complete the alert form, the selected values will populate here as a reference as you continue through the create alert process.   
        ![Geolocation Public Notification\_Navigation Alert Form](https://support.konexus.com/hs-fs/hubfs/Geolocation%20Public%20Notification_Navigation%20Alert%20Form.png?width=231&name=Geolocation%20Public%20Notification_Navigation%20Alert%20Form.png)
2. To begin your alert, select an alert or poll template from the **Alert/Poll Templates** section, or complete the alert form's sections manually.
3. If necessary, update the fields in the **Alert Sender** information section.
   
     1. Brand- The brand that will be associated with your alert. This impacts your alert's appearance and might impact the other fields in the Alert Sender information section. Click here to learn more about [creating custom brands](https://support.konexus.com/how-to-create-multiple-brands-in-konexus?hsLang=en).
     2. Sender Display Name- The sender's name that will be associated with the alert.
     3. Reply-To Email Address- The reply-to address that will appear in the email sent to recipients (if email is selected as a delivery channel).
        
        #### ![Geolocation Public Notification\_Alert Sender Information](https://support.konexus.com/hs-fs/hubfs/Geolocation%20Public%20Notification_Alert%20Sender%20Information.png?width=670&name=Geolocation%20Public%20Notification_Alert%20Sender%20Information.png)

Please note, the Brand dropdown list may not appear for all customers because Message Branding is a Pro Plan feature.

#### Select Internal Recipients

1. If you wish to alert internal recipients, you can select these recipients from the **Recipients** card.  Make sure to choose the Internal Directory options for Internal recipients.  *Public Directory, Municipal Areas and Map Selections are for Public recipients.* 
     1. Some users may have auto-populated recipients based on their role. If this is the case, the recipient group will auto-populate on this card.   
            - Users can add to the pre-populated groups if desired.
            - Pre-populated groups cannot be removed.  
              ![Auto-populated recipients](https://support.konexus.com/hs-fs/hubfs/image-png-Nov-10-2023-02-09-16-2251-PM.png?width=549&height=298&name=image-png-Nov-10-2023-02-09-16-2251-PM.png)

#### Select Public Recipients via Geo-Location Alerting, Municipal Areas or Public Groups

1. To select recipients by Public Group or Municipal Area, choose Public Directory and/or Municipal Areas.  Select the group(s) or area(s) you wish to send notifications.
2. Make your selections:  
   ![Public Directory](https://support.konexus.com/hs-fs/hubfs/image-png-Nov-10-2023-02-17-48-2162-PM.png?width=628&height=564&name=image-png-Nov-10-2023-02-17-48-2162-PM.png)  
   ![Municipal Areas](https://support.konexus.com/hs-fs/hubfs/image-png-Nov-10-2023-02-16-58-9376-PM.png?width=529&height=597&name=image-png-Nov-10-2023-02-16-58-9376-PM.png)
3. To add a geo-targeted area, scroll to the **Recipients: Map Selections** section.
4. Click **Add New Area**.  
   ![Recipients: Map Selections](https://support.konexus.com/hs-fs/hubfs/image-png-Nov-10-2023-02-14-06-5784-PM.png?width=548&height=540&name=image-png-Nov-10-2023-02-14-06-5784-PM.png)

#### Select Recipients with the Mapping Tool

1. Use the Base Maps Gallery icon ![Knowledge Base\_Geolocation Public Alerting\_Map View Icon](https://support.konexus.com/hs-fs/hubfs/Knowledge%20Base_Geolocation%20Public%20Alerting_Map%20View%20Icon.png?width=30&name=Knowledge%20Base_Geolocation%20Public%20Alerting_Map%20View%20Icon.png) in the bottom-left corner to choose how your map area will appear: 
     1. Imagery: A view similar to Google Earth.
     2. Streets: A view with streets and highways delineated.
     3. Light Gray Canvas: A simplistic view with basic symbols for rivers and notations for cities.  
        ![Knowledge Base\_Geolocation Public Alerting\_Map Views](https://support.konexus.com/hs-fs/hubfs/Knowledge%20Base_Geolocation%20Public%20Alerting_Map%20Views.png?width=670&name=Knowledge%20Base_Geolocation%20Public%20Alerting_Map%20Views.png)
2. To view a specific area on the map, you can search for an address or scroll to find the location you need. 
     1. To search for a specific area you want to alert, type the area's name into the Mapping Tool's search bar.
     2. Select the area from the search's results.
3. To select an area for alerting, select the Drawing Tools icon ![Map\_Templates (2)](https://support.konexus.com/hs-fs/hubfs/Map_Templates%20(2).png?width=28&name=Map_Templates%20(2).png) and select a shape for your area.
4. Name your area.  
     1. Please note, you can use the default name generated for the shape if you will only have one shape on the map. If you will have multiple shapes, give the shape a specific name.
5. Once you have named your shape, you can draw the area. Simply click down with you four-point cursor and drag to draw a shape. Release your mouse to complete the shape.
6. The Areas panel will expand with details about your selected area.  
   ![Send Public Notification with Geolocation\_Map Area](https://support.konexus.com/hs-fs/hubfs/Send%20Public%20Notification%20with%20Geolocation_Map%20Area.png?width=670&name=Send%20Public%20Notification%20with%20Geolocation_Map%20Area.png)

#### Edit Your Shape

1. Once you have completed your shape, the Areas panel will appear on the left side of your screen. 
2. From the Areas panel, you can select **Edit** to edit your shape.
3. Drag the shape's edges to change the area. 
     1. Don't forget to click **Save** to save any edits to your shape.  
        ![Geolocation Public Notification\_Edit Map Area](https://support.konexus.com/hs-fs/hubfs/Geolocation%20Public%20Notification_Edit%20Map%20Area.png?width=670&name=Geolocation%20Public%20Notification_Edit%20Map%20Area.png)
4. To clear areas from the map, select the gear icon, then select **Clear All Areas**.  
   ![Geolocation Public Notification\_Clear All](https://support.konexus.com/hs-fs/hubfs/Geolocation%20Public%20Notification_Clear%20All.png?width=670&name=Geolocation%20Public%20Notification_Clear%20All.png)
5. Buffering allows you to exclude certain zones from your area.
6. To create a buffer around your area, select **Buffer** from the areas panel.  
     1. Enter the distance you want to buffer around your area in the **Buffer Distance **field.
     2. Click **Create Area**.
     3. A new area will appear in the **Areas** panel.
     4. Deselect the area you wish to buffer from your alert.  
        ![Geolocation Public Notification\_Buffering](https://support.konexus.com/hs-fs/hubfs/Geolocation%20Public%20Notification_Buffering.png?width=670&name=Geolocation%20Public%20Notification_Buffering.png)![Geolocation Public Notification\_Buffering 2](https://support.konexus.com/hs-fs/hubfs/Geolocation%20Public%20Notification_Buffering%202.png?width=670&name=Geolocation%20Public%20Notification_Buffering%202.png)

#### Send the Selected Recipients to the Alert Form

1. Click **Submit ![Geolocation Public Notification\_Submit Button](https://support.konexus.com/hs-fs/hubfs/Geolocation%20Public%20Notification_Submit%20Button.png?width=66&name=Geolocation%20Public%20Notification_Submit%20Button.png)** on the Areas panel and then **Send **to send selected recipients to the Alert form.
2. Deselect any recipient categories who shouldn't receive your message.  
   ![Geolocation Public Notification\_Alert Form w Recipients](https://support.konexus.com/hs-fs/hubfs/Geolocation%20Public%20Notification_Alert%20Form%20w%20Recipients.png?width=670&name=Geolocation%20Public%20Notification_Alert%20Form%20w%20Recipients.png)

#### Complete Subject and Message

1. Fill out your message's subject and body. 
     1. You can use the rich text editor to format your message's text.
2. If desired, you can add an image to your message's body. 
     1. To add an image, click the Image icon to browse the system or your device for images to attach or to link to an image via a URL. 
            1. To browse the system or your device for images, click **Browse Server**. You will have two options for selecting an image to attach to your message. 
                     1. Click **Upload File** to upload a file from your device
                     2. Select an image to attach an image previously uploaded to Konexus to your message
            2. Click **Submit**
            3. Click **OK**  
               **![Geolocation Public Notification\_Attach Image](https://support.konexus.com/hs-fs/hubfs/Geolocation%20Public%20Notification_Attach%20Image.png?width=670&height=359&name=Geolocation%20Public%20Notification_Attach%20Image.png)**
3. To include a link that Konexus provides to a webpage with additional details in your message, click the **Add Link to Message** checkbox under the Message Body box.

Warning: Only include a link to your message if the alert is designed for your public. Do NOT include a link if your message is intended to be internal only because the links will be visible to the public.

![Geolocation Public Notification\_Alert Text](https://support.konexus.com/hs-fs/hubfs/Geolocation%20Public%20Notification_Alert%20Text.png?width=670&name=Geolocation%20Public%20Notification_Alert%20Text.png)

#### **Select Delivery Method**

1. Toggle the switch next to a specific Delivery Method to "On" if you want to send your message via that channel. For example, if  recipients should receive a message as an email, toggle the switch next to email to "On". When toggled to "On", the switch will appear yellow.  
   ![Geolocation Public Notification\_Delivery Method](https://support.konexus.com/hs-fs/hubfs/Geolocation%20Public%20Notification_Delivery%20Method.png?width=670&name=Geolocation%20Public%20Notification_Delivery%20Method.png)

#### Confirm your Message

You can listen to what your message will sound like text-to-speech or listen to your pre-recorded audio.  If your agency has voice opt-out enabled, you will hear the message with the greeting and opt out message.   Click Play Message Preview.  
![](https://support.konexus.com/hs-fs/hubfs/image-png-Jun-15-2026-03-32-32-0086-PM.png?width=1029&height=679&name=image-png-Jun-15-2026-03-32-32-0086-PM.png)

#### Select Social Media Channels 

If you want your message to be posted to social media channels that have been connected to Konexus, you'll need to select these channels from the Alert Form.

1. From the Alert Form, click the arrow next to Social Media to open the Social Media section. 
2. Select the box next to the corresponding social media channel to indicate the social media channel where your message will appear.  
   ![Geolocation\_Public Notification\_Social Media](https://support.konexus.com/hs-fs/hubfs/Geolocation_Public%20Notification_Social%20Media.png?width=670&name=Geolocation_Public%20Notification_Social%20Media.png)

Please note, you will need to connect your social media channels to Konexus before you'll be able to post to these channels. Read [this article](https://support.konexus.com/how-to-add-social-media-accounts?hsLang=en) to learn how to connect social media channels to Konexus.

#### **Preview and Send**

1. Review the Preview card to ensure all the entered information is correct. If any required fields have not been completed, the preview card will notate which required fields are still incomplete.
2. Click **Send.** 
     1. Users will be prompted to confirm that they wish to send and can view the total recipient count before sending. Once users confirm that they wish to send, the message will be sent to the public. Once an alert is sent, it cannot be modified.

#### Canceling a Public ETN Alert

1. Public ETN alerts can be canceled. If you need to cancel a Public ETN alert at any time, just click the **Cancel **button in the **Alert History **section. 
2. You can also call the 24/7 help line (1-888-307-2013) and the technical team will be happy to stop the Public ETN Alert for you.

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